1. Online payments
Many local councils in Selangor are offering e-services so that residents have the flexibility to easily perform transactions through their online system.
For example, residents in Subang Jaya can review and pay assessment tax and settle their compounds on Subang Jaya Municipal Council's (MPSJ) website while those residing in Petaling Jaya can do so on the Petaling Jaya City Council (MBPJ) website.
It's not just the municipal councils, as even the district councils such as Hulu Selangor District Council (MDHS) and Kuala Selangor District Council (MDKS) also offer e-services instead of having the public visit their offices and pay over the counter.
The public can download and use the FlexiParking app from the Google Play Store or Apple App Store to reduce the hassle of searching for coins or buying coupons to pay for street parking in Ampang Jaya, Shah Alam, Sepang, Selayang, and Kajang area.
Users can purchase credit or even a monthly pass, and make the payment anywhere directly from their smartphone. The app can also be used to settle compounds.
3. Pothole fixing
4. Community buses
For the last few years, residents in the PJ area have been enjoying PJ City Bus services for free. Launched in May 2014, the bus service is operational from 6am to 9pm with frequency of travel at every 15 minutes to 20 minutes.
There's also an app for the PJ City Bus that passengers can use to access transit information and receive service alerts.
Meanwhile, the Selangor state government has been providing the 'Bas Selangorku' services to three local councils (Shah Alam City Council (MBSA), MPSJ, and Klang Municipal Council (MPK)) beginning 1 July 2015. Since then, the Smart Selangor bus services have also been extended to other parts of Selangor including Ampang Jaya Municipal Council (MPAJ), Selayang Municipal Council (MPS), Kuala Langat District Council (MDKL), and Sabak Bernam District Council (MDSB), among others. The public may commute for free using this service, which is operational from 6am to 10pm daily with a frequency of 15 minutes.
Commuters may also use the Selangor Intelligent Transport System, or SITS, to check on the bus' timings and the nearest bus stops, and even track the buses in real-time to have a smoother journey.
5. Complaints and feedback
Under the Community Opinion Online (COOL) initiative which was established by Menteri Besar Selangor Incorporated (MBI), citizens can collaborate and interact with the state government on matters such as community development programmes.
The Selangor state government also has a website, the Sistem Talian Aduan Rakyat Selangor (STARS), dedicated for people to give their feedback or even file a complaint directly.
On the other hand, the Ministry of Urban Wellbeing, Housing and Local Government has also come up with an app iKepoh Action, in which local councils such as the Klang Municipal Council (MPK) could utilise, to allow the public to lodge complaints using smart phones. The app is available on the Apple App Store and Google Playstore.
Residents of Subang Jaya may also use the dedicated Aduan MPSJ app provided by the Subang Jaya Municipal Council (MPSJ) for users to report any issues about public facilities within the council area.
6. Waste management
Waste management at the MPK, MPAJ, and MPS areas is undertaken by KDEB Waste Management. Residents who find uncollected rubbish in these area may use the iClean Selangor app to state their complaints to facilitate KDEB to take prompt actions.
MPS organises monthly collection of cooking oil through its 'Kutipan Minyak Masak Terpakai' project while MPK encourages people to exchange their oil to get rewarded through its Eco Digital Recycle Bank. MPS is known for being the first local authority in Malaysia that created aedes mosquito repellent spray 'Aedes Bio-Based Fuel' (ABBF) with used cooking oil.
In Shah Alam, residents can sell their used cooking oil at any of the designated recycling centres operated by MBSA to help prevent environmental pollution while generating some side income.
7. Transportation for the needy
It was previously reported that Sungai Besar MP Budiman Mohd Zohdi provided an allocation of RM170,000 to buy an ambulance known as 'Ambulan Rakyat' to operate 24 hours a day to ferry patients to and from two nearby hospitals, namely Hospital Tanjong Karang (HTK) dan Hospital Tengku Ampuan Jemaah (HTAJ).
Since its official launch in July 2017, the public can call up Encik Najwa at 018-369 5411 to use the service.
MBSA provides OKU van services for free to Shah Alam residents who are less fortunate to receive treatments at selected hospitals and medical centres in Klang Valley. The van is operational every Monday to Friday from 8am to 5pm. Reservations can be made by calling +603-5511 4246/+603-5522 2742. More information on this service can be obtained from MBSA's website.
Do you know of any other public facilities or services that are available in Selangor? Share with us in the comment section below!