news

Netizens Vent Frustrations In Response To AirAsia's 'Fun' Tweet

Capital A Group chief executive officer Tan Sri Tony Fernandes recently said that the airlines have resolved 99% of customers' inquiries as many of them have received travel vouchers to fly with AirAsia again.

Cover image via @airasia (Twitter) & New Straits Times

Subscribe to our Telegram channel for our latest stories and breaking news.

On 11 June, AirAsia posted an innocent tweet asking netizens what advice they would give to first time flyers

The tweet was instead met with unhappy responses from customers who had bad experiences with the airline.

Many stated reasons why not to fly with the airline.

These were what the unhappy customers had to say:

Some netizens noted that the airline is known for rescheduling flights, delays, and cancellations.

Image via Twitter
Image via Twitter

Instead of sharing their thoughts on the question, hundreds of netizens deviated from the topic to voice their dissatisfaction with the airline.

Image via Twitter
Image via Twitter
Image via Twitter
Image via Twitter

Recently, Capital A Group chief executive officer Tan Sri Tony Fernandes said that almost all who were affected by the flight disruption during the pandemic were refunded

According to New Straits Times, AirAsia Aviation Group Ltd (AAAGL), the aviation arm of Capital A Group, has finalised over 99% of customers' inquiries and will work towards settling the final 0.8% in the coming months.

Due to the reopening of the borders, Tony said many customers have utilised their credits and have started to travel once again.

"However, now that they are flying again, they (long-haul affiliate airlines under Capital A Group, AirAsia X and Thai AirAsia X) are also paying their guests with outstanding credit back, with travel vouchers equivalent to the amount owed," he added.

As of 10 June 2022, majority of the affected fliers, 155,000 guests, have received their travel vouchers and AAAGL aims to complete the allotment of the remaining travel vouchers in the coming weeks, as reported by New Straits Times.

Just last month, AirAsia received an influx of complaints over flight delays:

Recently, Malaysia Airlines flew to Singapore with fuel made of cooking oil: