Singapore-based company Irvins Salted Egg has posted a heartfelt apology after a customer found a deep-fried dead lizard in one of its packets
Jane Holloway, who lives in Bangkok, said in a Facebook post on 29 December, that her mother and brother had eaten half the bag before they found the dead reptile coated in salted egg inside.
"Soooo disgusting! How can this happen? This gecko was probably deep fried with the salmon skin by the looks of it. Eeeewwww!" she wrote.
The post went viral with over 7,900 shares to date.
Following her complaint, the snack's founder Irvin Gunawan immediately took full responsibility for the situation and wrote an apology on Facebook yesterday, 2 January
"All of us at Irvins Salted Egg were very shocked and devastated to hear that one of our customers discovered a dead lizard in a snack pouch that she opened," the statement read.
"We really want to sincerely apologise to the customer and everyone who is affected by this incident directly or indirectly. We take full responsibility for the goods that we sell and everything in it. I have since personally contacted the customer and will continue to do so to make sure that she and her family [are] alright."
Uncertain of how the lizard ended up in the packet, Irvin assured customers that they will be further investigating the matter
"... we promise to make the necessary changes in our production to ensure this will never happen again. The case has been reported to AVA and we will cooperate with them fully," he wrote.
Irvin then urged all customers who have the salted egg snack at home to check the back of the pouch for the expiry date.
"If you have a snack pouch that expires on 16 October 2019 or if you are uncomfortable with consuming our snacks, kindly email us at [email protected] so that our Customer Experience team could assist you with the product recall and refunds required for the snacks. All recalled products would be disposed of," he added.
The apology was well-received as customers and fans praised the company for owning up to the unfortunate incident
Several netizens even expressed that they want to buy a packet for themselves after such a sincere apology
Good call, Irvins!
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