On Tuesday, 10 April, Malaysia Airlines announced that the company and its sister airlines Firefly and MASwings will be waiving their flight change fees for Malaysians with existing bookings for 9 May, which is the polling day for the 14th General Election (GE14)
In a statement issued on its official Facebook page, Malaysia Aviation Group (MAG) said that the decision was made so "Malaysians can fulfil their responsibility as voters."
The waiver is applicable for all types of tickets with a travel date that falls between 8 May and 10 May, inbound or outbound
"Only one change is permitted and it must be done within 10 days from today," the statement said, referring to 10 April as the first day.
However, while passengers are allowed to delay their travel dates for up to two months from the original date of travel, the airline said that "all fare subclass and seasonality surcharges apply as per purchased flight ticket fare rules."
Malaysia Airlines explained how passengers can change dates
There are two ways customers can make the booking changes.
First is via the respective airlines' ticket office, and the second is through Malaysia Airlines/MASwings Call Centre at 1300-88-3000 or Firefly Call Centre at +603 7845 4543.
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