Following the seizure of the fake baby milk powder in Johor Bahru City last Thursday, 7 December, Mead Johnson Malaysia's Enfagrow A+ has released a PSA about how to easily identify the fake packets
On Thursday, counterfeit versions of Enfagrow A+ Malaysia's infant formula milk powder Enfalac A+ Step 1 (1.8kg boxes) were seized from five supermarkets and pharmacies in Johor Bahru city by officers from KPDNKK.
Following which, Mead Johnson Malaysia has issued a statement saying that the company is conducting a sweep of retail stores in Johor to trace and confiscate counterfeit versions of its infant formula milk powder Enfalac A+ Step 1.
It said that the searches identified a small percentage of suspect product in a handful of retail outlets with the only product being involved is Enfalac A+ Step 1 in 1.8 kg box, which comes in three foil packs in each box.
Adding that while to date only 210 fake packs were found, Mead Johnson Malaysia is working with authorities with the objective of completely eliminating their presence.
How to spot the counterfeit products?
According to Enfagrow A+ Malaysia, the easiest way to identify the counterfeit product is to examine the individual foil pouches.
The genuine Enfalac A+ Step 1 pouches are a bit puffy as compared to the counterfeit pouches which are tight-fitting to the powder.
The counterfeit pouches also have distinctive sharp creases on both sides that are not present in genuine pouches, the company said.
The company shared a photo for example:
It also said to contact the Mead Johnson consumer care line if you find fake pouches of Enfalac A+ Step 1 1.8 kg to get a replacement
It added that consumers that have already opened the packaging can also contact Mead Johnson for a replacement product.
Contact the Mead Johnson consumer care line at 1-800-88-3585 (Monday-Sunday 9.00am -9.00pm) to report your concern.