More than 30 passengers onboard a Ryanair flight experienced headaches, earache, nausea and were seen bleeding from their ears, nose and mouth after the Croatia-bound plane depressurised rapidly and had to make an emergency landing in Germany
"We get on the plane, we're flying and next of all the oxygen mask comes down, we're left in darkness for 15 minutes, there's no reassurance just people shouting 'emergency, emergency'.
"There was a newborn baby and children on the flight, people are screaming and we don't know what's going on for 15 minutes . . . Then finally we're told that we're going to Germany," Sarah McGarry, one of the passengers told The Irish Times newspaper.
Another passenger, who was travelling with three young children, said "it was really scary, there were three to four minutes (that felt like an hour) when the plane was falling fast and I thought we were done for," adding people were bleeding from the eardrums.
According to a statement from Ryanair released on Saturday morning, the flight FR7312 flying from Dublin to Zadar on 13 July diverted to Frankfurt Hahn "due to an in-flight depressurisation"
"In line with standard procedure, the crew deployed oxygen masks and initiated a controlled descent. The aircraft landed normally and customers disembarked, where a small number received medical attention as a precaution.
"Customers were provided with refreshment vouchers and hotel accommodation was authorised, however, there was a shortage of available accommodation. Customers will board a replacement aircraft which will depart to Zadar this morning and Ryanair sincerely apologised for any inconvenience," it said in the statement.
However, the passengers who were onboard the flight have criticised the way Ryanair staff treated them once they had landed
"12 hours ago, we had an emergency landing from our flight FR7312, from Dublin to Zadar at the airport Frankfurt-Hahn. We lived a very scaring moment. We are abandoned at the airport. No bus, no alternatives, no place to rest. We cannot flight! We need help," tweeted a Spanish passenger named Minerva Galvan.
"We cannot take a plane, Ryanair. We had an emergency landing yesterday. We are abandoned at the airport. We need help, we need to rest. This is how you care about your customers?" Minerva Galvan said in her another tweet to Ryanair, which is Europe's largest airline by passenger numbers.
Other passengers described how the budget airline was cutting cost by providing them with a camp bed in a military base to sleep and giving McDonald's cheeseburgers to only 100 passengers out of the 189 total number of passengers onboard.
While Ryanair claimed "a small number received medical attention as a precaution", a total of 33 passengers had to be hospitalised
The plane was carrying 189 passengers, 33 of whom were hospitalised, and some decided not to continue with their journey, according to BBC.
A passenger named Sarah McGarry said her eardrum burst during the descent. But she decided not to go to the hospital in an ambulance because she was not told by anyone at Ryanair if she would be back in time to catch the rescheduled flight.
"My eardrum burst when the plane dropped and I was told I’d have to travel 70km to be seen at the hospital because that there were no doctors there available. I wasn't reassured if I went that I'd be able to get back on the flight.
"I chose not to go because if I travelled to the hospital I wasn’t reassured that I’d get back on the same flight and with the same passengers," The Irish Times quoted her.
Meanwhile, back in April this year, former U.S. Navy fighter pilot Tammie Jo Shults had coolly landed a stricken Southwest Airlines plane with one blown engine and a smashed window: