[VIRAL] Did Chili's Refuse To Serve A Family Just Because They Brought "Outside Food"?
Chili's has been accused of refusing to serve and asked a family to leave all because of bringing outside food for a sick father. This is despite the family ordering more food from Chili's itself. Is the restaurant really 'heartless' or was this just an unfortunate misunderstanding?
By Darian Goh — 26 Aug 2014, 01:40 PM — Updated over 10 years ago
On 24 August 2014, A Video Was Uploaded On YouTube Depicting An Incident That Happened At A Chili's Outlet In One Utama
According To The Video, A Restaurant Patron Was Upset Due To The Behaviour And The Lack Of Empathy From The Manager Of The Outlet, Ms. Rozi
His Father, A Stroke Patient, Has A Strict Dietary Requirement And Can Only Eat Certain Type Of Foods. He Could Not Eat Anything From Chili's Menu.
So The Family Brought In 'Outside Food' For Their Father And Ordered Four Main Courses And Lots Of Other Sides To 'Compensate' For It
Despite Ordering Food From Chili's, Ms. Rozi Asked The Patron To Leave The Premise Because No Outside Food Is Allowed.
At This Time Of Posting, The Video Has Almost 25 Thousand Views And Has Been Reposted On Social Sites Such As Facebook
Many Social Media Users Have Criticised The Way The Manager Handled The Scenario, Stating That She Could Have Made An Exception Even Though There Are Rules Set By Management
Further Checks In Chili's Facebook Page Revealed That The Video Is Not An Isolated Incident, With Many Patrons Complaining About The Same Treatment
According To Astro Awani, The Restaurant Has Apologised To The Patron And Promised To Improve And Accommodate Special Requests
“Kami akui insiden berkenaan berlaku pada hari Ahad di Chili's One Utama. Kami telah menghubungi pelanggan berkenaan dalam jam 1 tengah hari tadi. Permohonan maaf telahpun diterima.
“Kami memang mempunyai polisi dimana makanan luar tidak dibenarkan. Kejadian berlaku apabila pihak pengurus restoran ingin memberitahu pelanggan tentang polisi ini. Ini mungkin masalah komunikasi dan kami telah memohon maaf,” kata Pengarah Kawasan Chili’s Malaysia Nicholas Ngai. “Pada masa akan datang, kami akan memasak dan memenuhi permintaan bapanya jika dapur kami mempunyai bahan-bahan yang diperlukan,” tambah Ngai.