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[VIRAL] Did Chili's Refuse To Serve A Family Just Because They Brought "Outside Food"?

Chili's has been accused of refusing to serve and asked a family to leave all because of bringing outside food for a sick father. This is despite the family ordering more food from Chili's itself. Is the restaurant really 'heartless' or was this just an unfortunate misunderstanding?

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On 24 August 2014, A Video Was Uploaded On YouTube Depicting An Incident That Happened At A Chili's Outlet In One Utama

According To The Video, A Restaurant Patron Was Upset Due To The Behaviour And The Lack Of Empathy From The Manager Of The Outlet, Ms. Rozi

Image via YouTube

His Father, A Stroke Patient, Has A Strict Dietary Requirement And Can Only Eat Certain Type Of Foods. He Could Not Eat Anything From Chili's Menu.

Image via YouTube

So The Family Brought In 'Outside Food' For Their Father And Ordered Four Main Courses And Lots Of Other Sides To 'Compensate' For It

Image via YouTube

I order another 4 main menu with lots of appetizer. I am supporting their business. JUST ONE FOOD for my sick father. And she said, you cannot eat outside...

Image via YouTube

Despite Ordering Food From Chili's, Ms. Rozi Asked The Patron To Leave The Premise Because No Outside Food Is Allowed.

Image via YouTube
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At This Time Of Posting, The Video Has Almost 25 Thousand Views And Has Been Reposted On Social Sites Such As Facebook

The video on YouTube has almost 25 thousand views at current time of posting.

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A screenshot from Friends of BN shows that the video has been shared thousands of times.

Image via Facebook

Many Social Media Users Have Criticised The Way The Manager Handled The Scenario, Stating That She Could Have Made An Exception Even Though There Are Rules Set By Management

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Further Checks In Chili's Facebook Page Revealed That The Video Is Not An Isolated Incident, With Many Patrons Complaining About The Same Treatment

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Image via akamaihd.net
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According To Astro Awani, The Restaurant Has Apologised To The Patron And Promised To Improve And Accommodate Special Requests

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“Kami akui insiden berkenaan berlaku pada hari Ahad di Chili's One Utama. Kami telah menghubungi pelanggan berkenaan dalam jam 1 tengah hari tadi. Permohonan maaf telahpun diterima.

astroawani.com

“Kami memang mempunyai polisi dimana makanan luar tidak dibenarkan. Kejadian berlaku apabila pihak pengurus restoran ingin memberitahu pelanggan tentang polisi ini. Ini mungkin masalah komunikasi dan kami telah memohon maaf,” kata Pengarah Kawasan Chili’s Malaysia Nicholas Ngai. “Pada masa akan datang, kami akan memasak dan memenuhi permintaan bapanya jika dapur kami mempunyai bahan-bahan yang diperlukan,” tambah Ngai.

astroawani.com

Last Year, Pizza Hut Had A Social Media Storm To Deal With After It Was Accused Of Discriminating Against The OKU Community. Read About It HERE:

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