Zoo Negara has apologised following recent footage which went viral, showing rats stealing food inside a penguin enclosure
"First and foremost, on behalf of Zoo Negara Malaysia, we would like to apologise for the video that went viral," its statement reads.
"For your information, we have set traps and closed the small holes that are the gateways of the rats."
"We assure you that your feedback has given us the opportunity to improve our service delivery further. Again, thank you for bringing this matter to our attention."
The issue came to light after a Zoo Negara visitor filmed rats scurrying around in a penguin enclosure on Monday, 10 August
The Facebook post sparked outrage on social media, as many shared their concern for the animals.
Some pointed to the possibility that the temperature was not cold enough for the penguins which is why rats were able to remain inside the enclosure.
Others tagged Zoo Negara and questioned where their previous donations had gone since the animals were being treated in such a manner.
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