"You Don't Know How To Eat", PJ Eatery Tells Customers Complaining Of Rotten Chicken
Whoever handles the restaurant's Facebook page really needs a 101 lesson on how NOT to reply to customer complaints on publicly accessible social media platforms.
By Samantha Khor — 03 Apr 2015, 06:24 PM — Updated about 9 years ago
6-2-10 Grill & Nasi Lemak Apologizes But Fails To Answer The Rotten Chicken Issue
After the story of 6-2-10 Grill & Nasi Lemak serving customers rotten chicken and the social media uproar that followed went viral, the restaurant has responded with an apology on its Facebook page
However, some commenters are doubting the sincerity of the apology, citing the lack of proof and prolonged response time
Apparently, the restaurant has also blocked people who have previously commented on the complaint posts, as referenced by the comment above. There is no 'Comment' button for the people who have been blocked to prevent them from posting further comments on the restaurant.
While 6 2 10 Grill & Nasi Lemak apologised for their social media mishap, one commenter pointed out that the eatery had "conveniently" forgotten to address the main problem at hand - that they had served rotten food to a paying customer
It should also be noted that no mention was made of the appalling way the situation was handled when the affected customers lodged a complaint with restaurant staff.
27 MARCH: In a potential food poisoning case waiting to happen, a Facebook post on famous eatery 6 2 10 Grill & Nasi Lemak's page yesterday (23 March) revealed that a customer was not only served rotten food, the staff stubbornly refused to acknowledge nor apologise for the blunder
For those of you who don't know, 6 2 10 Grill & Nasi Lemak is a rather popular Western food joint that has been in business since the early '90s and is currently situated in Aman Suria, PJ
The situation itself is already disturbing enough and poses a threat to the restaurant's future customers, yet the establishment remained adamant about their food being completely safe for consumption rather than spoiled, as the customer had claimed
The restaurant's nonchalance quickly drew the attention of concerned Facebook users, who criticised the eatery on the way the customer's complaint was handled
Unfortunately, subsequent replies from the restaurant took on a defensive tone, bordering on being sarcastic and rude. To make matters worse, they seemed to have deleted users' critical comments from the thread!
The aforementioned post is not the only spoiled food complaint the restaurant has received on its Facebook page. A one-star review from another customer pointed out that she was also served rotten chicken during her visit.
Whoever handled the restaurant's FB account retorted with a snarky jab, telling the customer in question to "spend their money somewhere else". In a shocking display of arrogance, they replied with a simple "Ok" when a commenter pointed out they could go out of business due to their unprofessional conduct.
Not surprisingly, more users came forward to comment on their disrespect for paying customers and high-handedness in handling serious complaints
Some existing customers even stated that they do not intend to return to the establishment ever again
The customer who wrote the one-star review shared it on her personal page. The post has amassed more than 100 shares as of press time.
A quick look into 6 2 10 Grill & Nasi Lemak's Foursquare reviews also shows that bad customer service and subpar food is not an uncommon occurrence within the establishment
