MCMC Encourages Telco Customers To Submit 5G Access Charge Complaints On Its Portal
Some telcos are still charging users for 5G access.
By Tharshini Skovalan — 16 Jan 2024, 01:27 PM
The Malaysian Communications and Multimedia Commission (MCMC) will ensure that telcos do not charges their customers extra fees for 5G access
Last week, the government announced that telecommunications companies would not impose additional fees on their subscribers who want to upgrade to 5G.
Now, MCMC will lend its support to the government to enforce this new ruling.
U Mobile, Maxis, and Yes 5G have been offering free access to the 5G network since last year
Following Communications Minister Fahmi Fadzil's announcement on the matter, certain telcos allegedly still offer 5G access as a separate "booster" add-on with a pricing different from existing plans.
MCMC encourages users to submit complaints about 5G access charges through its portal using this link
You may also contact the commission via their hotline at 1-800-188-030.
5G network services now cover 80.2% of populated areas in Malaysia. The government is planning to introduce the transition from one wholesale network to a dual network later this month.
