Customers are required to return their device to their place of purchase on Monday, 17 October. Network operators (Celcom, Digi, Maxis, U Mobile, Yes) will also be contacting respective pre-order owners on the details of the refund or exchange program from 17 October onwards.
Prior to the recall, Samsung cautioned customers to power down their devices as a safety measure but it looks like one Note 7 user in Malaysia didn't get the memo although the news was all over the Internet
A Malaysian man uploaded a Facebook post on 16 October documenting his experience with a Galaxy Note 7 that caught fire.
Do note that the Facebook post has since been taken down but local tech website Soya Cincau managed to take screenshots of the post which includes pictures of the charred smartphone.
In the post, the man described how his smartphone started emitting thick smoke while he was cruising along the highway with his wife
Thankfully, he managed to pull over to safety despite the thick smoke that was blinding his vision
According to screenshots of his replies, the Galaxy Note 7 was plugged into a car charger and he claimed that he wasn't informed by Samsung representatives to switch off his phone. He also blamed Samsung for not pushing a firmware to automatically disable the devices.
The man and his wife were fortunate to escape unhurt. If you know someone who is still using a Galaxy Note 7, tell them to switch it off immediately and take part in the recall.