[TRENDING] Bangsar Dessert Shop Owners Says The Apology Is Enough
Bangsar dessert shop Les Deux Garcons has come under fire by the Malaysian Facebook community for mishandling customer feedback on 23 March 2013. Les Deux Garcons' rude and offensive reply to has caused its Facebook page to be tainted with backlash by Malaysians. Is professional customer service in Malaysia on social media a lost cause? Are the customers always right? For updates on this news, 'Follow this story'.
By Mei Mei Chu — 23 Mar 2013, 09:44 PM — Updated almost 11 years ago
Les Deux Garcons owners says the comment was posted by their staff
Can you call your customers b*tches, and get away with it? We say... hell, yeah! Les Deux Garcons, have we got some b*tching ideas for you.
gan4hire.comThe Star contacted LDG co-owner Ben Yeong over the phone. Yeong and business partner Toto Ooi also operate the long- running restaurant Cafe Cafe in KL.
thestar.com.my
“It was one of our staff who did it. We have already issued the apology and that's how we like it to stand,” explained Yeong.
thestar.com.my
When informed that most people did not think that was sufficient, Yeong insisted that it was good enough and he did not need to explain any more on the subject.
thestar.com.my
Les Deux Garcons says sorry on 24 March 2013
We at LDG would like to sincerely apologise for the outburst on our FB page. We regret the actions and words communicated by our staff and we assure that such incidents would not happen again.
facebook.com
Are customers always right?
Food and beverage industry is a tough industry to make a decent living, as you would probably notice most establishments closing after a relatively short period of time.
Cooking something that will directly enter your body is the very personal extension of our affection towards the people we feed.
Any harsh criticism is felt as a personal attack on our passion and what we believe in. It is felt as a form of rejection to a spurned lover.
Why are Chinese restaurants notorious for bad service and yet it is unforgivable when a Western restaurant delivers the same standard of service, despite serving amazing food?
So when you are dissatisfied, please cut us some slack. The customer is not always right and even if you were, you don’t have to act like a horrible person about it.
Blogger says this will kill Les Deaux Garcons' brand
You'd think in this day and age of social media, Community Managers of Facebook Pages for businesses would be trained and savvy. Because if they were, they wouldn't call their customers "bitches"..
writingwishing.com
How it all started on 23 March 2013
Les Deux Garcons reply to a customer complaint that "we have no time for bitches".
Image via akamaihd.net
Les Deux Garcon's offensive reply to a customer's sincere complaint. Photo courtesy of Ee-lyn Law @Facebook.
Image via akamaihd.net
Les Deux Garcon's offensive reply to a customer's sincere complaint. Photo courtesy of Ee-Lyn Law @ Facebook.
Image via akamaihd.netWhat is Les Deux Garcons?
Started in 2011, Les Deux Garcons is an up market dessert shop located in Jalan Telawi Bangsar.
lesdeuxgarcons.com.myLes Deux Garçons offers quality modern French cakes, and premium macarons crafted from the finest ingredients in the great Gallic culinary tradition but with a modern twist.
lesdeuxgarcons.com.myAfter LDG, now Whisk Espresso & Bar?
I was happily enjoying the first half bottle of the coffee until I saw a tiny face looking at me from the bottle. WHISK Espresso Bar should answer to this.
facebook.com