Cover image via NSTFor commuters using the LRT, this week has been a troublesome experience with frequent glitches and power trips in the system
On Wednesday, 7 September, thousands of LRT commuters found themselves stranded on their way to school and work, after the LRT service on the Kelana Jaya line was [disrupted over a glitch](http://says.com/my/news/lrt-power-trip-caused-massive-delay-commuters-stranded) in the signalling and communication system.
Following which, RapidKL had to deploy buses to the affected LRT stations to ferry stranded passengers to their desired destinations.
Those who were stranded due to the breakdown Wednesday morning told SAYS about their frustrating experience. You can read their accounts [here](http://says.com/my/news/lrt-power-trip-caused-massive-delay-commuters-stranded).
Image via Oh! Media/NST Online
Then today, LRT commuters did not only had to brave the bad weather, after their train stopped mid-way through the journey, they were [forced to walk on the LRT track](http://says.com/my/news/rainy-day-lrt-failed-again).
Image via hafizhaniff/Twitter
Seeing how the service disruptions gave commuters more than just a headache, Prasarana Group Managing Director Datuk Azmi Abdul Aziz has offered free rides to any destination from 13 to 15 Sept
The gesture of goodwill is to show the company's appreciation to its customers.
Speaking to reporters on the disruption of the LRT train service from Gombak to Putra Heights, Azmi said, "**On behalf of RapidRail Sdn Bhd (RapidRail), we would like to offer our sincerest apologies over the (two) incidents**; this is our way of showing appreciation to our loyal commuters. We are indebted to all our customers and we want to provide the utmost comfort to our passengers."
Azmi also explained the reason behind the glitch
He said the "glitch" happened due to a disturbance in the power supply in the train heading from Gombak to Putra Heights, which affected the train's ventilation system.
"The passengers were evacuated for their safety, to the nearest stations, Sri Rampai and Damai. The decision (to evacuate) was made by the Kelana Jaya Line operators," Azmi was quoted as saying by [FMT](http://www.freemalaysiatoday.com/category/nation/2016/09/09/prasarana-apologises-offers-free-rides/).
RapidRail, meanwhile, will submit its report on the incident to the Land Public Transport Commission tomorrow morning.
