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This FB Convo Between Tesco And A Customer About A Caterpillar Is Just Too Cute

"We'll also send a chauffeur to pick Jeff up. :)"

Cover image via Abigail/Tesco/Facebook

Working as a customer care need not necessarily be boring

And this Tesco Customer Care named Steffan, it seems, does live by the above rule.

Steffan knew how to respond to a very amusing "complaint" from a customer in manners that was not only unusual but also hilarious at the same time.

Yesterday, 11 August, a Tesco customer named ‎Abigail Louise Tysoe‎ bought a lettuce. However, when she was chopping it to make a salad, she found a little caterpillar.

"I found this little guy inside and... I decided to name him Jeffrey. For all who is concerned, Jeffrey is alive and well and he's happily munching on some flowers as we speak," she wrote on Tesco's Facebook page.

"But don't mention it to my dad, it's our little secret," Abigail urged Facebookers.

"I decided to share this for awareness so Jeffrey's friends and family remain safe as this little guy, so they can grow into beautiful butterflies and live a long and fulfilling life," she quipped, ending her post, which has 16K Likes so far

Now it was up to Tesco how they respond to such a "complaint". Needless to say, they didn't disappoint at all.

Steffan, the Tesco Customer Care person, first thanked Abigail for getting in touch with them. She then revealed, jokingly of course, how delighted she is to know that Jeffery has been found safe and sound, saying that they have all been quite worried about him.

She was also relieved to know that Abigail could read the name on his badge, "as we had to have one specifically designed to fit a caterpillar." She then wrote:

Image via Tesco/Facebook

"We looked everywhere, magnifying glasses at hand"

Image via Tesco/Facebook

Following which, Steffan then wrote, "In true Tesco fashion, allow me to celebrate this occasion with a poem"

There was once a caterpillar named Jeff,
Who applied to work for a store,
He sent a CV in to Tesco Extra,
And soon heard a knock at the door.

He opened the door,
And to Jeff's surprise,
Stood a Tesco van driver,
With a van full of pies.

"Come along, mate, let's go on a ride, to the Tesco Extra where you'll now reside!"

So off Jeff went,
To the Tesco Extra store,
To be the Fruit & Veg manager,
On the Fruit & Veg floor.

Many months passed,
In the Fruit & Veg department,
But all we could wonder was where all the lettuce went,

Suspicions arose,
But nobody could prove,
That Jeff was the Emperor
Of the Lettuce's new groove.

Then one fateful day,
Poor Jeffrey was gone,
He wasn't in the Brocolli,
Nor kidnapped by a swan.

We spent many nights,
Trying to find our small friend,
We feared for the worst,
Jeff had met with his end.

But then one day,
On a Facebook wall post,
We'd learnt Jeff was alive,
And not a caterpillar ghost!

Jeff is safe and alive,
On a green salad leaf,
Thank you, Abigail, for ending our caterpillar grief.

Steffan added that Abigail would get her lettuce refunded. "We'll also send a chauffeur to pick Jeff up," she joked.

Following which, their exchanges escalated a bit :D

Image via Tesco/Facebook

Now, if only others can learn this art of customer care:

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