Since 1997, students who have the opportunity to further their studies at Higher Education Institutes no longer have to face financial constraints, thanks to the National Higher Education Fund Corporation (PTPTN) loan
The establishment of PTPTN is part of the government's efforts to ensure that financial problems don't hold any student back from continuing their studies at Higher Education Institutes.
In the current COVID-19 situation, counter operations at government and private agencies, including PTPTN, are based on an appointment basis and within a limited time. Additionally, going to a PTPTN counter in person is only allowed for certain matters.
That's why PTPTN came up with a solution to help borrowers who are not sure how to contact them other than by going to the counter.
After hearing and understanding the concerns of borrowers, PTPTN came up with the #PTPTNSediaBantu initiative
This initiative makes it easy for borrowers to reach out to PTPTN with any questions or matters related to loan repayment.
Through this, borrowers are able to connect with PTPTN's frontliners, who are committed to providing the best service. They will help to resolve any problem or answer questions through the channels provided.
Here are the five different ways you can contact the PTPTN frontliners:
1. Careliners - Contact the PTPTN Careline at 03-21933000. This hotline operates from Monday to Friday, 9am to 5pm.
2. Live Chat Agent - Live chat on the PTPTN Official Portal by simply clicking on the Live Chat icon. This service operates from Monday to Friday, 9am to 5pm.
3. e-Aduan Officer - You may direct your complaints and inquiries to the e-Aduan channel. An e-Aduan Officer will get back to you within seven working days from the date the complete complaint is received.
4. Marketing Executive - Depending on which state you're in, there are different PTPTN Marketing Executives you can contact. The list of officers' phone numbers can be found here.
5. Social Media Officer - You can contact PTPTN via their official social media accounts: Facebook | Instagram | Twitter
Besides those virtual methods, you can still go to a PTPTN counter in person if necessary, but you'll have to make an appointment first via e-JanjiTemu
If you intend to deal face-to-face at a PTPTN counter or your nearest PTPTN state office or branch, make an e-JanjiTemu reservation in advance to get an appointment date.
- Browse e-JanjiTemu according to the slot you want to book.
- Complete the appointment details, personal information, and make a confirmation.
- Make sure you book an appointment at least one day before the appointment date
At the counters, you'll have to follow all SOPs. Remember to practise social distancing and wear a face mask at all times.
You'll also need to be healthy and not display any symptoms, as well as attend your appointment punctually on the given date and time.
That being said, to curb the spread of COVID-19, borrowers are encouraged to carry out their business by contacting the PTPTN frontliners virtually via the aforementioned methods instead.
Additionally, those in Enhanced Movement Control Order (EMCO) areas are not allowed to go to PTPTN counters in person. If absolutely necessary, permission must be obtained from the relevant authorities first, in accordance with the current SOPs.
For more information on #PTPTNSediaBantu and how to contact the PTPTN frontliners, head over to their website
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