Malaysians, You Now Have Up To 365 Days To Return Your IKEA Purchases
The previous policy only gave customers 100 days to make up their minds.
Sometimes, you need a lot more time to decide if you wanna hold on to a new purchase. Knowing that, IKEA Malaysia has decided to extend its return policy from the current 100 days to 365 days!
Yep, you read that right. You now have up to 365 days to return purchased items for an exchange or a full refund, as long as they are still in their original packaging and you still have the original proof of purchase (receipt).
The new policy comes into effect today, 19 July, and marks IKEA as the first home furnishing retailer to introduce a year-long return policy for customers in Malaysia
If you happen to have bought something before the new policy was announced, don't worry - it applies to your purchase too!
The 365-day period will be calculated from the date of purchase.
Do note that IKEA's return policy does not apply to cut fabric, used bedding, plants, kitchen/electrical appliances, products bought from As-Is section, goods ordered to specifications such as custom-made worktops, products damaged after leaving the store, as well as damaged items resulting from misuse, abuse, normal wear and tear, and/or incorrect self-assembly.
In an earlier effort to enhance the IKEA experience, the Swedish furniture giant finally made it possible for Malaysians to buy furniture from the comfort of their own home: