On 7 July, AirAsia announced that passengers will be allowed to bring two carry-on luggage not exceeding a total weight of 7kg
Previously, AirAsia allowed each passenger to carry only one piece of luggage with a total weight of 5kg to minimise social contact between guests' baggage
The company later changed the policy to allow each passenger to carry one piece of luggage with a total weight of 7kg.
Aside from the luggage policy, the company has implemented end-to-end contactless procedures and new safety procedures
Passengers are urged to wear face masks before, during, and after flights, as well as during check-ins and bag collections.
Those who do not wear a face mask will not be permitted to board the flight.
In accordance with these safety procedures, AirAsia has implemented contactless payments and contactless kiosks at airports.
In addition, passengers will be required to scan all boarding passes at the boarding gate instead of collecting stubs of physical ones.
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