You May Be Facing Payment Problems If You Are Using CIMB Bank Cards

Malaysia Airlines confirmed the issue earlier today, 4 September.

Cover image via Business Insider Malaysia & Twitter @MAS

[UPDATE] CIMB Bank has announced that online credit card transactions are back up again

In a media statement that was provided to SAYS, CIMB acknowledged that it experienced technical issues earlier today.

"CIMB Bank Berhad and CIMB Islamic Bank Berhad would like to clarify that they experienced some technicaly issues, which affected some systems, specifically our online credit card transactions," the statement read.

"This has since been rectified. We sincerely apologise for the inconvenience caused to our customers. Our core banking system and customer data remain intact."

Earlier today, CIMB Bank faced problems with card payments, just a week after a two-day outage of its online banking service

The issue was first brought to the public's attention by Malaysia Airlines on Twitter earlier today, 4 September.

"Important Notice: As CIMB is currently experiencing a technical issue with its card payment system, Malaysia Airlines customers are advised to make payment via CIMBclicks or other alternative payment methods available," the tweet read. reported last week that CIMB had two consecutive days of downtime on its online banking service, CIMB Clicks.

In replies to several Twitter users, CIMB Bank said that it was working to bring its systems back to normal

"We are aware of the inconveniences being experienced at the moment. For your information, we are dealing with the issue accordingly," one of the replies read.

"As an alternative, we suggest using our online banking service, CIMB Clicks, Bizchannel@CIMB, or visit the nearest self-service terminal for your banking needs. We apologise for any inconvenience caused."

Meanwhile, CIMB Group Holdings group chief executive officer Tengku Datuk Seri Zafrul Tengku Abdul Aziz reportedly denied that the bank's systems had been hacked

Datuk Seri Zafrul reportedly denied that the bank had been hacked in a text message to Bloomberg, according to The Edge Markets.

"All core banking system (sic) is business as usual," the message said.

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