Expect Higher Water Bills This Month As Operators Switch Back To On-Site Readings
During the Movement Control Order (MCO), the bills issued in March and April were based on estimated readings.
By Yap Wan Xiang — 02 Jun 2020, 01:22 PM
You may expect a higher water bill for the month of May 2020 as water distribution operations will switch back to on-site readings, said the National Water Services Commission (SPAN)
In a statement last night, 1 June, SPAN explained that the higher water bill was a result of water distribution operators not being able to carry out meter readings during the Movement Control Order (MCO), hence bills issued in March and April were based solely on estimations, reported Bernama.
"After the actual on-site meter readings by the water distribution operator in May, the calculation for May bill will be taking into account the March and April bill adjustments," it said.
"In addition, domestic consumers use more water than usual during the MCO as there are more daily activities at home. This has contributed to the increase in water bills."
SPAN added that users are requested to pay their bills for the month of May and if there is an overcharge, the correction will be stated in the following month's bill
The water supply regulatory body for Peninsular Malaysia and Federal Territories said it has issued the method of bill calculation during the MCO for reference and water distribution operators are obliged to comply with it to ensure reasonable charges.
"If the calculation method used by the operators is not in accordance with the method issued by SPAN, they are required to adjust the billing on the affected user's account," it said.
Additionally, users are advised to reach out to their respective water operators if they have any complaints
Users can also lodge a complaint to SPAN via email at [email protected].
