If You Haven't Received Your KADS1M Debit Card, Your Application Might Have Gone Missing

This year, students will receive the KADS1M Debit card instead of BB1M.

Cover image via USMInfo

In February, students in tertiary education started applying for the new KADS1M (Kad Diskaun Siswa 1Malaysia) Debit card

Image via USMInfo

The new KADS1M is replacing the 1Malaysia Book Voucher or Bantuan Buku 1Malaysia (BB1M), a scheme that was introduced by the government to reduce students' financial burdens.

Instead of receiving RM250 worth of book vouchers, students from public institutions (IPTA) and private universities (IPTS) are entitled to a RM250 assistance which will be debited directly inside a Bank Rakyat account this year.

The online application for KADS1M was closed on 31 March 2017.

However, quite a number of students have complained that they have yet to receive any news after applying for the KADS1M

Image via Facebook

Many took to social media to voice out their frustration, saying that they did not receive any updates about the status of their application.

They noticed that only a handful of students have received their KADS1M since the application was opened about two months ago.

It was said that Bank Rakyat would inform applicants via email when the card is ready for collection from the respective Bank Rakyat branches that were chosen by the respective applicants.

Following the confusion, a student representative from Universiti Malaysia Pahang (UMP) has cleared the air regarding the matter

According to the statement which was posted on UMP's official Student Council Facebook page, it appears that there may be some system errors that have caused some of the applications to go missing.

"The bank application system is compatible with only Mozilla Firefox. There are possibilities that some applications that were made through other web browsers such as Google Chrome or Internet Explorer might NOT be recorded into the system," the statement read.

Image via USMInfo

How do I know if my application was successful?

1. Call the Bank Rakyat hotline number at 1-300-80-5454 anytime from 7.45am to 9.30pm on Mondays to Fridays. The officer in charge may ask you a few questions to verify and check the status of your application.

2. If Bank Rakyat said there is no record of your application, don't panic. Send in your application through the Bank Rakyat website and make sure you use the Mozilla Firefox as your browser to avoid any complications.

3. If Bank Rakyat said that your application has been recorded in their system, remember to check your email regularly. Don't panic if you have not received the email as it will be sent in stages. According to checks by the UMP representative, the last batch of emails from Bank Rakyat will be sent in September 2017.

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