Allegations of courier company J&T Express underpaying their staff have recently surfaced.
It was said that J&T Express had reduced employees' commissions from RM1 to RM0.30 per parcel.
The allegations surfaced following viral photos and videos that showed employees handling packages badly in a hub filled with parcels.
One Twitter user uploaded two photos of the warehouse and wrote, "To those using J&T, hope you'll be patient as your item will be received late. There are a lot of parcels to be sent out, but riders' commissions have been deducted from RM1 a parcel to RM0.30 a parcel. There is no extra pay for overtime but workers are pushed to unload lorries until midnight."
The company has denied the claims and said that it never reduced its workers' salary.
It explained that the commotion in the video was due to a misunderstanding among some workers.
In a statement, the company said, "J&T has given employees year-end bonuses after comprehensive consideration, in accordance with the bonus rules and regulations, and in accordance with the Malaysian Labour Law, full bonuses are paid to employees who have worked for a year. For employees who have worked for less than a year, bonuses are paid according to the length of working time without prejudice."
"Unfortunately, certain employees are not clear about the bonus payment scheme which led to violent sorting of packages on 4 February, inciting some employees to make collective disturbances and posting the videos to social media."
The company further clarified that the viral video was recorded at a branch in Perak and assured that the issue had been resolved. It said the employees resumed work as usual on 5 February and guaranteed that parcels will be processed and delivered to its customers.
J&T also addressed complaints made on social media by some of its customers who claimed their packages were opened and damaged prior to arrival or that the contents were missing.
The management promised compensation for the damaged goods and said that better training will be provided for its staff in dealing with packages.
Meanwhile, J&T staff involved in the viral video have issued a public apology
In the clip, one staff member led the rest by saying, "We would like to apologise and explain that there are no internal issues or pay cut issues between the management and employees of J&T Express Perak. We would like to explain that we did not strike. We would once again like to apologise for affecting the reputation of the company as well as the items belonging to Malaysian citizens."