A frustrated customer took extreme measures and attacked two Digi service centres in Sibu, Sarawak yesterday, 13 March
Photos and videos circulating on social media revealed that a man had gone to two different Digi service centres in Sibu to demonstrate his dissatisfaction against the local telco.
However, he took things too far as he smashed all the glass panels in both stores and destroyed everything else in sight before leaving in haste.
It is believed that the man was unhappy that his prepaid credit was deducted RM4 each day, Berita Harian reported.
Video recordings of the incidents depict how the man used a golf club to damage the Digi stores in his attacks
According to media reports, the man arrived at the Digi store in Medan Mall on a motorcycle at about 1.50pm and proceeded to carry out his attack.
He then made his way to Keranji Road to vandalise the next Digi store. Here, staff members witnessed him parking a black car near a coffee shop.
The closed-circuit television (CCTV) recordings at the two different scenes confirmed that the same man had attacked both outlets.
It was reported that a security guard at one of the premises sustained minor injuries to his right ear. Thankfully, no other employees or customers were hurt in these incidents.
However, the attacks left the two stores in a mess and the damage was done
The man in question was arrested by the police just a few hours later
The Borneo Post reported that the police successfully apprehended the man at his house in Belian Lane, Sibu about 5pm yesterday, 13 March, following a public tip-off.
Sibu police chief ACP Saiful Bahri revealed that the man is a 30-year-old who works at a pub.
The case is being investigated under Sections 506 and 427 of the Penal Code.
No matter how frustrated you are, never resort to violence
If you ever run into problems with your telco provider, you may lodge complaints to Communications and Multimedia Consumer Forum of Malaysia (CFM) for faster resolution.
Consumers may call 1-800-18-2222, send an email to [email protected], or visit www.complaint.cfm.org.my to file a complaint.