A four-star resort hotel on Pulau Redang, Terengganu has called out a popular Facebook livestreamer for selling unauthorised vacation packages at their hotel
Laguna Redang Island Resort took to Facebook on Wednesday, 11 November, to warn the public of a scammer who was not given approval or consent by the resort to offer any holiday packages.
The hotel also warned holiday-goers from transferring funds into bank accounts that did not bear the hotel's name to prevent themselves from getting scammed.
"These fraudsters will defraud the public online or on social media, and will impersonate agents of Laguna with attractive packages that are obviously not offered by Laguna," alerted the resort.
The warning comes after a popular Facebook businessman did a livestream offering an all-in 3D2N package with no expiration date at the resort.
And he stated that it will only cost RM399 in total.
The man announced the holiday package during a livestream on 11 November as an '11.11 Sales' event on his Facebook business page. However, the video has since been taken down.
During the stream, he claimed that the packages will include Malaysia Airlines flight tickets to Pulau Redang and seven meals on the island. He said the hotel stay can be redeemed at anytime and has no expiry date, and will provide absolute flexibility to the traveller as name and departure dates of the package can also be changed.
In addition, he said customers will be entered into a lucky draw and two winners will win a brand new Proton X50 SUV each.
According to Sin Chew Daily, over 8,000 packages were sold within two hours. Priced at RM399 each, the deals would have earned him over RM3.2 million in a day.
Laguna Redang Island Resort also announced that a mysterious sum of RM100,000 was banked into the resort's bank account later that day
The resort stated that the amount was transferred without any prior knowledge or authorisation from the hotel. Therefore, they have instructed their bank to remit the total back to the sender's account of whom they did not specify.
The resort said that it has also reported the whole incident to the police and has called on victims of the vacation package fraud to do the same.
The businessman has since gone back to Facebook to apologise to his viewers and said that his team made a "technical error" over the holiday packages
In a Facebook livestream on Saturday, 14 November, he said he will bear all consequences of the mistake.
According to China Press, the businessman said all customers who previously purchased the Laguna Redang Island Resort packages will be compensated with accommodation upgrades to the five-star Tanjung Rhu Resort in Pulau Langkawi, Kedah at no additional cost.
Meanwhile, those who did not want to change hotels could request a refund.
"Customers who are willing to change packages, we include meals for three days and two nights, airport transfers, and a one-day island tour," he said, while maintaining that the packages have no expiration dates and are transferable to another person.
In September, a couple was detained by the police over suspicion of running a fake luxury vacation travel agency: