Singaporean Driver Yells At Passengers Because Go-Jek App Showed Different Fare Rates
He has reportedly apologised for his "unnecessarily rude" behaviour.
By Tamara Jayne — 01 Apr 2019, 12:26 PM
A video of a Singaporean Go-Jek driver recording himself arguing with passengers over fare rates has been circulating the Internet over the weekend
In the seven-minute video, the driver was seen yelling at an elderly couple because Go-Jek app had a glitch that showed different ride fares
In the video, the male passenger can be heard saying that his app indicated SGD14.10 (RM42) when he booked the ride.
However, the driver, who was identified as Aaron Heng, said that his screen showed the rate as SGD21.10 (RM64).
The passenger was seen on the phone explaining the issue to Go-Jek's customer service to get them to solve the problem
While he was explaining, Heng interrupts him several times by yelling to not "waste his time".
The argument gets more heated, as the passenger then replied: "I'm not saying you, I'm not arguing with you, I'm just telling the people (Go-Jek)..."
The driver then responded: "For SGD7 (RM21), you want to... I'm driving to earn my incentive, you know?"
The passenger then suggested to Heng to just drop them off instead. However, the driver replied that he cannot cancel the ride, as it will affect his acceptance rate.
"SGD7 (RM21) you wanna make an issue? Waste my time. You're driving Mercedes one is it?(sic)" the driver yelled at the couple.
As the elderly man continued to explain the issue to Go-Jek on the phone, Heng was seen shouting in the background saying, "Don't accuse me", "I'm not a millionaire like you", and "You think I want to cheat you of your money?"
At one point, the female passenger tried to calm him down by patting his shoulder.
In conclusion, the couple told the driver that they would pay SGD21.10 (RM64) and will settle the problem with Go-Jek at a later time
However, Heng then told them that if they bring it up with Go-Jek, the e-hailing service will then minus the SGD7 (RM21) from his account.
"Let me put it clear to you. Anything it becomes driver's problem. Always driver's problem. That is the problem. (sic)"
The male passenger then said to Heng that he should solve that issue with Go-Jek, while asking the driver what he wants to do instead. He also added that he will pay him the total of SGD21.10 (RM64) for the ride and settle it with Go-Jek.
The Straits Times reported that Heng wrote an apology on his Facebook four hours later on 30 March, which has since been deleted
He reportedly apologised for his behaviour which was "unnecessarily rude" and "not respectful" and lodged a police report on the same day.
"I cannot afford to lose this job. I've mouths to feed. (I behaved) in such a manner because I was accused of overcharging the passenger. I did not. It is the system," he added.
According to the report, a spokesman from Go-Jek said that the matter has since been resolved between both parties.
"We want everyone to have a good experience when they use our services, which is why we do not tolerate impolite behaviour by any of our users, be they driver-partners or riders," added the spokesperson.