This Starbucks Outlet In Malaysia Is Hiring Deaf Baristas To Work For Them

A first for the company globally.

Cover image via Starbucks

Starbucks recently launched a new outlet in Bangsar Village II. It looks pretty much like any other outlet in Malaysia from the outside, baristas are busy crafting drinks with the smell of coffee lingering in the air.

However, when you head to the counter to order a drink, you'd notice something different. Instead of calling out beverage orders, baristas use sign language.

Image via @snowsharont

In collaboration with The Society of Interpreters for the Deaf (SID), Starbucks Malaysia has opened a store dedicated to providing employment opportunities for deaf partners (employees). Located in the busy Bangsar Village II shopping mall, the store is the first-of-a-kind for Starbucks globally.

Founded in 1990, SID strives to enable the Deaf and Hard of Hearing community an opportunity for equal rights and access to information and communication.

Calling it the 'Signing Store', the outlet currently has 10 deaf baristas and three hearing staff

Image via Starbucks

According to Mashable, if you don't know any sign language, the baristas are ready to take orders written on menu cards. Each customer is assigned a number, which will flash on a screen when their order is ready.

Mohammad Aizad Ariffin, who is deaf and has been working for three years with Starbucks, will serve as the store’s shift manager.

Mohammad Aizad Ariffin all smiles.

Image via Starbucks

"Since I joined Starbucks three years ago as a barista, my goal has been to become Starbucks Malaysia’s first Deaf store manager and after my recent promotion to shift manager, I’m well on my way to achieving this dream.

It’s an incredible feeling to share my journey and help develop other deaf partners,” Aizad said while also urging his deaf friends to come on board.

Image via @domidius

Aizad is working towards enrolling under the company's Coffee Master programme eventually — Starbucks' advanced coffee expert course.

Sydney Quays, managing director of Starbucks Malaysia said this outlet is an indication that the company is committed to provide support for people with disabilities

Sydney Quays.

Image via The Sun

“We are proud to support people with disabilities through fulfilling work to create a culture of empowerment and to bring new perspectives to the workplace, which ultimately makes us a better company,” said Quays.

SID also provided Starbucks Malaysia with two sign language interpreters to translate during hiring, training and coaching for deaf employees. They will also teach sign language to hearing baristas at the store.

Image via How Stuff Works

“We are proud to be working with Starbucks to provide job opportunities for Deaf people. Through Starbucks, these Deaf partners are trained and empowered to move forward in their careers, which will give them a sense of pride and accomplishment in the long run," said Alvin YM Wong, Chairman of the Society of Interpreters for the Deaf (SID), Selangor and Federal Territory.

Here's a quick peek at the first Starbucks Signing Store:

Well done, Starbucks Malaysia! Make sure you pay the store a visit!

Image via Giphy

The outlet is located at:

Lot No.2F-22 & K1,
2nd Floor, Bangsar Village II,
No. 2 Jalan Telawi Satu,
Bangsar Baru,
59100 Kuala Lumpur

Before you head over to the outlet, make sure you know what you're ordering!

Coffee isn't only for drinking...

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