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Netizens React To Viral Video Of A Seremban Doctor Seen Shouting At A Patient

The incident took place in Klinik Kesihatan Rasah on Monday, 17 February.

Cover image via We Are Malaysians/Facebook & Bernama/The Straits Times

A video of a doctor losing his temper and shouting at a patient in a government clinic went viral on social media yesterday, 18 February

The 28-second clip shows a visibly upset doctor shouting at a patient to either wait or leave the consultation room.

Her companion, believed to be her father, was also with her in the room.

Screengrabs of the viral video.

Image via We Are Malaysians/Facebook

"After I settle this patient! You can wait or not? If you cannot wait, get out," the doctor was heard saying

To which, the patient's father retorts, "You made a mistake, now how long you want me to wait?"

The alleged patient then taunted the government doctor to show his face to the camera as she would "viral" their encounter on social media.

The Star reported that the incident took place in Klinik Kesihatan Rasah, Seremban around 7.10pm on Monday, 17 February.

Image for illustration purposes only.

Image via Bernama/The Straits Times

The patient who allegedly recorded the video claimed she went to the clinic for a cough and flu

According to New Straits Times, the woman alleged that the doctor did not properly examine her and said he would be prescribing her cough mixture.

But when she was called to the pharmacy, she was given flu and diarrhea medication instead.

"So I told the pharmacist that I don't have diarrhea, I have a cough. But she told me, the doctor didn't put that medicine in the system. Then she told me to go see the doctor again," reads the post.

She did as told, but the doctor told her to inform the pharmacist of the change verbally.

"So I went to tell the pharmacist again, and she told me to wait. Fine enough, I waited for about another 15 minutes."

"After that, the pharmacist called my name again and told me to meet the doctor again and ask him to update in the system. So, [my dad and I] went in. My dad asked him why couldn't he give proper medicine, and he shouted."

"This is the proof of how he shouted at the patient just for asking for the right medicine," wrote the patient.

Image for illustration purposes only.

Image via Bernama/The Straits Times

Most netizens were critical of the patient for deciding to post the video to shame the doctor, while some sympathised with the patient for going through so much trouble

This Facebook user called for understanding, saying, "Government hospitals are always jam-packed with patients. If you do not want to wait long hours, you should go to a private clinic. You can afford smartphones to make people viral, yet you cannot afford to pay a clinic. Doctors are very stressed, they are overwhelmed. You must have irritated him until he got mad like that."

"Stupid troublemaker. The doctor has a patient in front of him. Let him settle that first then talk to him nicely. Why make him viral and ask him whether he's a government doctor? Such bad intentions. Give him a break and don't complain," said a netizen.

Another netizen said, "Problem is the attitude of this doctor. I have lost confidence with this kind of doctor. How to trust a doctor that easily [loses his cool] with a patient?"

Meanwhile, this guy said, "Many of you do not understand the real situation. The patient had already seen this doctor two times that day, yet was given wrong medication. This is the third time that day she was being referred by a nurse to see the doctor to get the correct medication."

The Negeri Sembilan Health Department (JKNNS) has since said the matter has been amicably resolved after talks between both parties

JKNNS deputy director Dr Mohamad Faid Abd Rashid said the department had contacted the complainant for further details and urged the public not to make further assumptions based on the video, reported Malaysiakini.

He then reminded that taking pictures or video recordings at a healthcare facility without permission was not allowed.

"It is our hope that the public would understand why photography or videography is not allowed and strictly adhere to this," he said, adding that it was mostly to safeguard the privacy of other patients seeking treatment at these facilities.

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