Woman Claims Workers Laughed After She Spotted 2 Rats In KL Luxury Mall Food Court

"I can't believe the workers didn't do anything about it after we pointed out there were rats. So disappointed!" she wrote.

Cover image via @sarahshimmers (Instagram) & @Azwinshafinaz (Twitter)

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An Instagram Story of two rats running around in a restaurant kitchen at a Kuala Lumpur luxury mall has gone viral on Twitter

Instagram user Sarah Liana said she took the photos while having lunch with her family at a teppanyaki restaurant in the mall's food court recently.

"In the midst of me eating, these two rats came out," her caption said, with emojis of her dismay and disgust.

She also claimed that the restaurant staff "just laughed" after she made the pests known to them.

"I don't feel like eating anymore... I can't believe the workers didn't do anything about it after we pointed out there were rats. So disappointed!" she wrote.

She also told SAYS that not a single staff apologised while her family was at the restaurant.

On Twitter, a screenshot of her Instagram Story garnered over 9,000 retweets, with netizens discussing restaurant hygiene

Tagging the mall, Twitter user @Azwinshafinaz said, "Don't take this [lightly]! Rat urine can cause death to people. Even more disgusting it happened during service time."

"She informed the workers on this, what did they do? They just stare at it and laughed! Not shoo-ing or close service! But laughed."

Someone else said, "Leptospirosis originating from rats is no laughing matter."

Meanwhile, others also made light of the issue, referencing the movie Ratatouille.

The management of the restaurant in question, Food Republic, has since apologised for the incident

"We deeply regret the encounter of pests found at the Teppanyaki stall within Food Republic. We offer our sincerest apologies to all our patrons and have since taken immediate steps to address and resolve the issue," they said in a statement on Facebook on Tuesday, 7 December.

The food court has closed the teppanyaki stall for deep cleaning and pest eradication, to which they assured that all equipment will be moved for thorough checking.

"Thorough cleaning is also done regularly for the entire outlet and we would like to reassure all patrons that hygiene standards are of utmost importance to us," they said, adding that the stall will remain closed until it is deemed safe to re-open.

SAYS has reached out to Food Republic for additional comment but has not received a reply.

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