LRT And KL Monorail Users Can Ask For Refunds If Their Trains Are Late

The policy will also apply to the upcoming MRT service.

Cover image via Joanne Tay / SAYS

Take note, LRT and KL Monorail commuters! Minister in the Prime Minister's Department Datuk Nancy Shukri just affirmed that you have the right to get a refund if the trains are at least 15 minutes late.

You can't help being late for work or an important appointment when the trains are delayed, but at least you're getting your money back!

Alternatively, you also have the option of claiming coupons to redeem tickets for a replacement journey scheduled for the next day

Minister in the Prime Minister's Department Datuk Nancy Shukri.

Image via Yusof M / The Malay Mail Online

According to Datuk Nancy Shukri, the same policy will apply for the Mass Rapid Transit (MRT), which is expected to be operational by December 2016.

However, there is no mention of refunds in regards to KTM service delays.

The minister's statement was written in response to a query by BN's Datuk Koh Nai Kwong, who asked if the government has plans to compensate LRT and KL Monorail users in the event of service delays

BN's Datuk Koh Nai Kwong asked the question during parliamentary proceedings.

Image via myparlimen YouTube

Koh cited the public transportation system in the United Kingdom and Japan, where public transport users are entitled to refunds if they experience service delays. For example, commuters using the London Underground can claim refunds online if its trains are delayed for at least 15 minutes.

Koh also stressed that a compensation system will encourage Prasarana Malaysia Bhd. to buck up in terms of efficiency and to upgrade its overall services

KL Monorail.

Image via Backpacking Malaysia

Prasarana Malaysia Bhd. is the company operating and managing LRT, KL Monorail, as well as the upcoming MRT services.

The LRT service has encountered a few snags since a line upgrade in June, including delays, overcrowded trains, and even system glitches that caused an abrupt service halt:

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