RapidKL Launches WhatsApp Number For People To Make Complaints On Vandalism In Trains

You can use the service to send feedback or complaints regarding any acts of vandalism or misbehaviour on MRT, LRT, or Monorail.

Cover image via Facebook/Rapid KL

From its state-of-art facilities to the recent vandalism cases on its trains and stations, the newly-launched MRT Sungai Buloh-Kajang (SBK) line is certainly one of the major highlights of the year

Trash strewn all over the floor (left) and a broken tap in one of the MRT stations (right).

Image via Astro Awani

The new line was opened at 4pm on 17 July and just about a week later from when it was launched, there were already so many vandalism cases that were spotted on the MRT and its stations.

Astro Awani reported recently that some of the stations, especially the MRT Merdeka and MRT Bukit Bintang station, are already starting to show signs of being vandalised, with some of the toilets damaged and seats in the platforms left with scratches.

There were reportedly sightings of cigarette buds and trash strewn all over the floor. Some of the damages were apparently so bad to the point that certain seats in the platform had to be removed to be fixed.

In their efforts to solve the problem, RapidKL has launched a special mobile number for commuters to share images, feedback, or any complaints should they come across any acts of vandalism, indecency, or misbehaviour on the trains

Rapid Rail CEO, Dato Ir. Zohari Sulaiman

Image via Facebook/Rapid KL

RapidKL announced via a Facebook post that the number 010-7664472 is for commuters to provide their feedback on their experiences and encounters when taking not only MRT, but also LRT and Monorail services.

The RapidKL contact centre team will manage the hotline and ensure that the images, comments, and complaints will be channeled to the relevant parties so that prompt action can be taken, should the need for it arise.

"These feedback, good and not so good, will be shared for the relevant parties to act accordingly. Hence, the launch of this new campaign," read the statement posted yesterday, 1 August.

All you need to do is take a photo of the act of vandalism or wrongdoing and send the image with relevant details via WhatsApp to the number

"While we have hundreds of security personnel on duty and thousands of CCTVs installed at our facilities and onboard our trains, the immediate censure and feedback from members of the public is needed for us to keep unruly acts in check.

Help us to tell off people who you see committing acts of vandalism, indecency and misbehaviour," added Zohari.

Prasarana Malaysia Berhad (Prasarana) group communications and strategic marketing head Lim Jin Aun, mentioned that if the WhatsApp number service is well received by commuters, RapidKL may extend it to its bus services too.

RapidKL has been getting creative with their PSAs in their efforts to curb vandalism and remind commuters to be civil when using their transportation services. Their latest PSA even featured the creepy horror movie doll, Annabelle:

More on the misdemeanours in MRT:

Vandalism aside, passengers can get a 50% discount for all MRT, LRT, and Monorail rides until the end of August:

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