All Grab Passengers Will Have To Take A Selfie To Prove They Are Real From 12 July

It will be a one-time verification step for both existing and new passengers.

  • Cover image via SAYS

All Grab passengers - new and existing - will be required to take a one-time selfie for verification purposes from 12 July

The one-time selfie verification has been in motion for new Grab users since March, but will now be extended to existing users as well.

Image via SAYS


"At Grab, we are continuously enhancing features to ensures your journeys with us are safe," the in-app announcement read.

"As part of the e-hailing regulations set by the Government, all e-hailing users will be required to submit a selfie for identity verification."

The process of submitting a selfie is fairly simple and is done entirely on the Grab app

You only need to align your face to the frame shown on the camera.

Once your face is aligned, the app will ask you to move your head up and down to complete the process.

Image via SAYS

In the Help Centre, Grab says passengers can also verify their identity by adding a credit or debit card, if their "front camera is broken".

Additionally, Grab assures that the photo will not be shared with its driver-partners

"The selfie is for identity verification, safety, and may be used to assist the authorities when required," Grab says on its Help Centre.

"Grab ensures that your selfie and identity is secured and will not be shared with our driver-partners and merchants."

However, they may request for another selfie for verification purposes when the need arises.

Grab recently shared that the passenger selfie verification helped to identify the murderers of one of its driver-partners:

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