Grab Passengers Will Now Receive 100 Reward Points For Each Time Their Ride Gets Cancelled

Grab is making up for riders' frustration of getting cancelled on.

Cover image via Grab / KLGadgetGuy

Grab Singapore is clamping down on drivers who cancel on passengers despite already accepting their bookings beforehand

Image via KLGadgetGuy

According to Mothership Singapore, the ride-hailing service is introducing a "no cancellation promise" to make up to riders for getting cancelled on.

A notification sent to Grab customers in Singapore on 7 October.

Image via Mothership Singapore

The news portal reported that from today, 8 October onwards, riders will get 100 GrabRewards points each time a driver cancels on them

In the announcement, Grab stated that they are also looking into addressing "factors that contribute to cancellations".

"In the coming weeks, we’ll be rolling out more product and service improvements that will make your everyday better. Things like more seamless bookings, faster arrival times, and higher service standards," the company added. 

At the time of writing, it is not known if the policy will also be implemented in Malaysia as well.

Earlier this year, Grab Philippines also rolled out a feature that hides passengers' destinations to curb rampant ride cancellations among drivers:

Recently, a Grab driver in Singapore got attention for all the right reasons when he gave a passenger a free ride because it was "on the way":

You may be interested in: