Here's Samsung's Official Statement About Its Worldwide Recall Of Galaxy Note 7
In a drastic and unprecedented step, after Samsung's ongoing investigation into reports that the Galaxy Note 7's battery has exploded while charging, the tech giant has announced a recall
The recall, along with Samsung's decision to halt sales of the new Galaxy Note 7, is an extraordinary step for a tech giant to take.
While Samsung sold 2.5 million of the Note 7 so far, there have only been 35 cases of the Galaxy Note 7 catching fire, Samsung's head of smartphone business says.
In its official statement, the South Korean company said that it is committed to producing "the highest quality products" and "take every incident report from our valued customers very seriously"
"We conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7," it said.
Koh Dong-jin, head of the Samsung's smartphone business, while expressing regret over the unprecedented scale of the recall, said, "I can't comment on exactly how much the cost will be, but it pains my heart that it will be such a big number," according to Reuters
You already have Galaxy Note 7? Samsung will replace it
"For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks," Samsung said, adding that it plans to replace also retailer inventories and units in transit.
The recall is also applicable for Galaxy Note 7 owners in Malaysia, where the Note 7 has yet to go on sale but 4,000 devices were grabbed up via pre-order sales online and limited sales via telcos
"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible," its official statement read.
You can contact Samsung Malaysia at 1-800-88-7799 for further enquiries.