A Malaysian woman took to Facebook after she finally found out the ridiculous reason why her home's electricity bills have been unfairly high for the past five years
Facebook user Eve Lim shared that she has often fought with Tenaga Nasional Berhad (TNB) through the years over electricity bills that have never reflected her careful consumption of electricity.
The issue has even bothered her to the extent of writing a formal complaint to former energy, science, technology, environment, and climate change minister, Yeo Bee Yin, demanding an explanation for the high charges.
However, in a Facebook post written last week, Lim said she finally learnt the reason behind why her electricity bills have always been so weird.
"People experience many absurd things through life," she began in the post that has since gone viral.
Lim explained that, for years, her TNB bill had always come up to a range of between RM700 and RM800 a month.
"To solve this issue, I've contacted TNB countless of times. Not to mention, I've always done my own detective work like Sherlock Holmes to hopefully solve the problem," she wrote.
She had tried various methods to determine why her house was consuming so much energy, from turning off different electrical appliances to even staying at a friend's house to not use any electricity.
Lim had also contacted multiple electricians to check if anyone in her neighborhood was stealing her electricity.
However, it was always to no avail.
"It's either the electricians will tell me to replace my water heater or TNB will help me change my meter. And I've spent a lot of money replacing parts, but every time it will be the same outcome - at the end of the month, my bill will still be high," she said, adding that she had never considered turning her electricity entirely off because she was so sure that she would soon find a solution.
Lim later found out that her home's developer had numbered her electricity meter incorrectly and TNB has been charging her for the wrong bill all these years
She also clarified that her neighbours were not stealing her electricity but were also unaware of the messed up electricity bills.
TNB has promised Lim that they would refund her up to RM15,000 for five years worth of wrongly paid bills, but did not explain if they were going to claim the money from her neighbours.
In the end, she was glad that the mystery had finally been solved but was still in disbelief that she had been paying her neighbour's electricity bills for five years.
"And to think on some days, I had to consider not taking a hot shower to save money... All while I was paying for their electricity. From old to young, they have three generations in the family living there," she typed, adding crying emojis to the end of her post.
In June, many TNB customers were unsatisfied after seeing unusually high charges on their electricity bills during the Movement Control Order (MCO):