Tourists Give Constructive Feedback About Travelling In KL & M'sians Couldn't Agree More

Many netizens are asking the Ministry of Tourism, Arts, and Culture to take note of these tourists' feedback.

Cover image via Chai Travel (YouTube)

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Tourism is just like any product, whereby manufacturers should always listen to their customers in order to stay competitive in the market

Therefore, it is vital for Malaysia to listen to what tourists have to say about travelling in the country, so that we can improve in our standing against neighbouring countries

In a video published by Thailand-based YouTuber Chai Travel on 2 March, the travel vlogger asked random tourists leaving Malaysia at the Kuala Lumpur International Airport (KLIA) about their travelling experiences in the country.

Four groups of travellers spoke to Chai for the video, and one of them talked about Kuala Lumpur's poor walkability and the inconvenience of getting e-hailing rides.

"People are very friendly, everyone wants to help you, which is good. Food is epic. You've got a bit of Indian, a bit of Chinese, [and] a bit of Malay food. It's really cool," began a tourist from London, named Ben, with what he loved about the country.

"The only thing I found difficult in KL was that it's not easy to get around. For foreigners, walking is not that great.

"So, you'll be walking for a minute and all of a sudden, there's no pavement. You have to get a Grab or something," he shared.

The Londoner continued that getting an e-hailing ride can be tricky sometimes as it would take between 20 and 30 minutes to get a ride, advising other tourists to schedule their rides ahead.

Ben, a tourist from London, speaking about the walkability problem in Kuala Lumpur.

Image via Chai Travel (YouTube)

For Jane and Christine from Australia, they said the best thing about Kuala Lumpur was... satay

The duo said that the locals are friendly and the city feels safe, adding a pearl of wisdom that any city in the world would have an area that is not safe, so everyone should "use your brains about it".

Next was Paul and Jen from England, who commented on Batu Caves' cleanliness issue. They saw trash laying around the temple grounds, a similar observation shared by several other tourists Chai interviewed.

Paul also mentioned that crossing Malaysian roads was nerve-wracking for him as motorbikes do not obey traffic lights.

"Basically, (you got to) get a local on the other side of you, between you and the cars, and you'd feel a bit safer," he said while chuckling after commending the country for its friendly citizens and variety of places to explore.

Paul, a tourist from England, speaking about the problem of motorists not obeying traffic lights.

Image via Chai Travel (YouTube)

In a separate video, Chai interviewed a Danish couple who were mildly dissatisfied with Langkawi as many restaurants did not serve beer.

They also complained that the hotel in Bukit Bintang they stayed at was very far away from attractions, though it was established that it could be an isolated experience due to their poor choice of hotel selection.

As for Nicolas, a business traveller from France, he lauded the country for its diversity, saying, "Nothing is perfect. But it seems things are going quite well."

At the time of writing, most of Chai's videos where he interviewed tourists in Malaysia have garnered over 100,000 views each

"Making KL more walkable will enhance its beauty and attractiveness," read a top comment.

More netizens opined on the subject, with many sharing the same sentiment.

Image via YouTube

"'Motorbikes don't obey the red lights.' That's the most honest statement," wrote a YouTube user.

Meanwhile, many netizens also agreed with travellers about the cleanliness issue at Batu Caves, wishing the city council and the Ministry of Tourism, Arts, and Culture will take action on the long-standing problem.

Image via YouTube

Watch Chai interview tourists about their experiences in Malaysia below:

Malaysian cities have had a problem with walkability for a long time: