Simple Ways to Report Faulty Street Lights in Your Neighbourhood

If you have questions about your electricity account or need to report a power breakdown, Tenaga Nasional Berhad (TNB) provides several dedicated channels to ensure you get the assistance you need.

For billing and account inquiries

If you have concerns regarding your monthly bill or general account details, you can contact the One Stop Engagement Centre (OSEC) at 1-300-88-5454 . This service is available from Monday to Friday, 8.00am to 7.00pm, and on weekends and public holidays from 8.00am to 5.00pm . Alternatively, you can send your inquiries via email to [email protected] .

Reporting power outages and street light faults

For urgent matters such as power breakdowns or faulty street lights, TNB operates a ²⁴⁄₇ Call Management Centre. You can reach them by dialling 15454 from anywhere in Peninsula Malaysia . When calling, be prepared to provide your contact number, name, and address, along with details about the disruption to help the team determine if the fault is within your premises or the supply system .

Using the SMS service

If you prefer to report issues via text, the 15454 SMS service is available for Celcom, Digi, and Maxis subscribers. To report a power outage, type "BD" and send it to 15454, or type "L" to report faulty street lighting . First-time users should type "REG" or "DFTR" and send it to 15454 to register . SMS reports are toll-free, while voice calls are charged at local rates for fixed lines, with mobile charges depending on your service provider .