Passengers of AirAsia have been seeing red in the past week following the implementation of a 7kg combined weight limit on carry-on luggage
While it's not a new rule, passengers were previously allowed one bag weighing up to 7kg in addition to a smaller laptop bag or handbag
The updated rule, however, stipulates that passengers are only allowed to carry both pieces of luggage onboard if the combined weight does not exceed 7kg
According to AirAsia's website, each passenger is allowed to bring onboard one cabin bag that must not exceed 56cm x 36cm x 23cm (including handles, wheels, and side pockets) and must be able to fit in the overhead compartment.
In addition, each passenger is also allowed to carry one laptop bag, handbag, backpack, or any other small bag that does not exceed 40cm x 30cm x 10cm and must be able to fit under the seat in front of them.
Most importantly, the total permitted weight for the two pieces of luggage must not exceed 7kg.
Following the implementation of the new baggage limit, a Facebook post that went viral over the weekend alleged that AirAsia passengers had to arrive at KLIA2 at least four hours in advance to make sure they are checked in in time
With two photos of long queues at KLIA2's check-in counters, the Facebook user wrote, "This will happen when AirAsia implement the 7KG policy for 2 cabin luggages. Those who catch flight have to be in KLIA2 4 hours in advance.. if not, your flight will say bye bye or be ready for more delays in future."
In another viral post, it would appear that AirAsia officials at Tawau Airport, Sabah are also weighing carry-on bags at the boarding gate to make sure they don't exceed the weight limit
While some lauded AirAsia for its strict enforcement of the cabin baggage weight limit...
... Many others pointed out that a combined weight of 7kg is "not realistic" and almost impossible to adhere to, urging AirAsia to review the new policy as well as to consider other tried-and-tested options
In response to the outrage, AirAsia stressed that the carry-on requirement has always been part of their policy "to ensure that all guests will have sufficient on-board storage when travelling with us"
"Our staff are ready to assist guests with all queries and we would like to once again advise all guests to arrive at least three hours before scheduled departure time to enjoy a smooth boarding process," said an AirAsia representative in an e-mail to SAYS.
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