AirAsia is now charging counter check-in fees of up to RM30 to encourage passengers to use contactless check-in methods
Since 1 September, passengers are urged to check-in through AirAsia's contactless kiosks, on its website, or mobile app.
All of which are free of charge.
Otherwise, counter check-in fees for domestic flights are RM20 per person and RM30 per person for international flights
So for example, if you are travelling domestically with a group of four friends, it will cost an extra RM160 for a return trip.
According to the website, the fees can be paid with cash or credit card at the airport.
Other than in Malaysia, the new rule is applicable in Vietnam, Brunei, Cambodia, Laos, Taipei, Kaohsiung, and Honolulu.
In a statement, according to Reuters, AirAsia's group chief operating officer Javed Malik said he hopes the new fees will help "motivate travellers to make use of the airline's investment in digital technology".
"In view of the COVID-19 pandemic, these self-check-in facilities have become very crucial in minimising physical contact between our guests and staff."
There are a few exceptions to the rule though.
Counter check-in fees will be waived for certain passengers and in the following situations:
- Guests with reduced mobility
- Guests travelling with an infant (under 24 months of age)
- Young guests travelling alone (YPTA)
- Guests affected due to schedule changes and flight cancellations
- No airport check-in kiosks are available or all check-in kiosks are unserviceable
- Guests who purchase a seat upgrade or other additional paid services at the check-in counter
- BIG Platinum and BIG Black Members
- Premium Flex and Flatbed guests
- Red Carpet guests
- Guests on travel warrant and government bookings
- Sky Marshals on duty
Fees will also be waived if passengers encounter a 'system error' when checking in via the mobile app, kiosk, or website. They will receive a notification to proceed to the check-in counters.
If you want to pre-book your counter check-in, you can do so by clicking on the 'My Bookings' feature on the website or app.
You can find out more information here.
In July, AirAsia reverted its policy to allow passengers to bring two carry-on luggage not exceeding a total weight of 7kg:
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