AirAsia X Compensates Over 270,000 Cancelled Bookings With 5-Year Travel Vouchers
AirAsia X (AAX) announced today, 15 July, that it has compensated over 270,000 cancelled bookings caused by the pandemic with five-year travel vouchers
With that, the medium to long-haul affiliate airline of AirAsia Aviation Group said they have successfully compensated 80% of all cancelled bookings over the past two years, including RM499 Unlimited Pass holders, to full value of the outstanding bookings.
In a statement, AAX acting group chief executive officer Tan Sri Tony Fernandes said they have given back more than USD92 million (RM409.4 million) worth of travel vouchers to over a quarter million guests.
Tony added that AAX is unable to give back cash refunds despite customer frustrations
"AAX wasn't able to pay cash refunds due to the legal process of the restructuring, but we have worked hard to balance survival with paying everyone back with credit vouchers to fly again to exciting destinations now and in the future," he said.
He also thanked customers who have shown them patience and understanding.
Meanwhile, the company said the five-year travel vouchers can be used to book any AAX flights (airline code D7) immediately upon issue
The voucher can be used for international destinations currently on sale and more routes that will be added in the future, including Japan, Australia, Hawaii, New Zealand, London, Dubai, and Istanbul.
AAX will also continue to prioritise processing the remaining compensation entitlements, including bookings made by travel agents, in the coming weeks. They will be contacting these guests by email.
Guests who have yet to receive the travel voucher are also encouraged to register for an AirAsia Rewards members account using the same email address used for their cancelled booking.