[VIDEO] Fight Breaks Out At McDonald's Rawang Drive-Thru After Customer Rages At Staff
Both sides have lodged police reports as victims of the assault.
By May Vin Ang — 01 Oct 2020, 11:42 AM — Updated about 4 years ago
A fight broke out between a customer and several McDonald's drive-thru employees in Rawang after a misunderstanding occurred regarding the customer's payment method
A video of the incident has since gone viral on social media, showing a brawl between several men and employees at a McDonald's drive-thru window that occurred around 7.30pm on Sunday, 22 September.
Police are currently investigating the fight after receiving police reports from both sides claiming that they were assaulted.
Gombak district police chief ACP Arifai Tarawe said the 41-year-old customer made a police report right after the incident, saying that he was unsatisfied with the McDonald's employee
According to Berita Harian, the customer got angry when the employee made payment for his order by payWave without his permission.
"The victim also claims that the operator at the counter raised his voice, spoke rudely to him, and made him wait too long," said the police chief in a statement on Wednesday, 30 September.
"A fight broke out between them before another man came to punch the victim in the left temple and forcefully grabbed his armband."
Arifai said the victim, who is also an e-hailing driver, made the police report claiming that he was punched by a McDonald's employee
"Police officers called an ambulance to bring the victim to the hospital to treat the injuries he sustained," he said.
"We also received another police report from the said fast food restaurant employee and have also recorded the statements from a few other witnesses to aid in investigations."
He said the case is being investigated under Section 323 of the Penal Code for voluntarily causing hurt.
McDonald's Malaysia has also released a statement regarding the matter, announcing that their employees at the drive-thru were assaulted by a customer
In a Facebook post on Wednesday, 30 September, McDonald's Malaysia said they are taking the incident seriously as it resulted in harm to their staff members.
"McDonald's Malaysia would like to confirm an incident at McDonald's Rawang Drive-Thru recently, where our employees were assaulted by a customer at the Drive-Thru window," reads the statement.
"We take this matter very seriously as it involved harm and injury to our employees. We have since lodged police reports on this incident and are seeking legal advice on the matter."
