Got Charged Extra For Paying With Your Card? Here's How To Lodge A Complaint With This App

All through your smartphone!

Last week, Bank Negara Malaysia (BNM) emphasised in a statement that retailers are not allowed to impose a surcharge for card payments

The financial authority said retailers commonly set extra charges for card payments to recover from the cost - also known as the Merchant Discount Rate (MDR) - incurred by them when accepting card payments.

What can you do if you come across a retailer that continues to charge you extra for card payments? Apart from calling up BNM, you can now lodge official complaints through an app.

Image via @BNM_official

The BNM MyLink app was launched in 2015 to provide Malaysians with information pertaining to financial matters in the country. It offers a directory of conventional and Islamic banking, insurance, and takaful companies as well as small medium enterprises (SMEs) and allows users to get in touch with the companies.

Here's how to lodge a complaint using the app:

1. Open up the app and tap on Directory

Image via SAYS

2. Then find the name of the acquiring bank (the bank that provided the payment terminal) and tap on Send Email

Image via SAYS

The name of the acquiring bank is often located on the payment terminal. Alternatively, you can refer to the receipt where the name of the bank and its address are printed on the top.

3. You're also required to attach a receipt indicating you were charged extra, like the one below

In your email, don't forget to provide them with your full name, NRIC number, mobile number as well as details of your transaction including the merchant's name and address. 

BNM added that an official complaint will help banks to take necessary actions on these merchants. However, it does not guarantee that you will receive a refund for the additional charges.

If you don't wish to pay the surcharge, BNM recommends you shopping from another retailer. 

You can download the app on the App Store or Google Playstore

This feature comes after BNM clarified last week that retailers are not permitted to impose extra charges for card payments.

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