Grab Is Charging Passengers RM3 To RM5 For Cancelling Rides From 25 March Onwards
From 25 March onwards, Grab Malaysia will start charging cancellation fees on passengers who cancel or do not show up at the pick-up point after a certain amount of time
According to The Star, the ride-hailing company notes that passengers who cancel their ride five minutes after getting a driver will be charged a RM3 to RM5 penalty
The exact fee amount is based on the type of vehicle or service that a passenger has booked for. For example:
Do note that passengers will not be charged a cancellation fee if they cancel within five minutes of booking a driver.
Grab will also be charging no-show passengers a RM5 penalty when a driver cancels a ride after waiting at the pick-up point for more than five minutes
According to the updated Cancellation Policy, Grab drivers are required to wait for five minutes (or three minutes if it's a GrabShare ride) before they are entitled to charge a cancellation fee.
The cancellation fees will be deducted directly from passengers' GrabPay credits or credit/debit card, while passengers paying by cash will have the fee automatically added to their next ride fare.
However, Grab assures passengers that the cancellation fee will not apply if a driver does not arrive within 10 minutes after the initial estimated time of arrival
For example, if a passenger is allocated a driver who is three minutes away but has waited for more than 13 minutes, the passenger will not be charged a cancellation fee.
The Star reports that the ride-hailing company has measures in place to detect if a driver is not moving towards a pick-up point. Customers are also encouraged to contact the driver or GrabChat if they wish to cancel a ride after waiting for too long.
What are your thoughts on Grab implementing cancellation fees on late cancellations and passenger no-shows? Let us know what you think in the comments section.