M'sian Warns Others After Allegedly Receiving Used Fake Converse Instead Of Nike Sneakers

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In their Instagram post yesterday, 2 June, they explained that the first case involved a customer who had made a purchase on Nike Malaysia but had allegedly received a pair of used counterfeit Converse shoes instead.

The customer, known as Tan, wrote that as the driver handed the parcel to him, he "suspiciously" asked, "Apa dalam kotak tu?"

He explained that he initially recorded the video of him receiving it to show the dent on the box. However, he only then realised that the box was also "double taped", making it appear that someone had stolen the shoes inside and taped it back.

In an attempt to locate his missing parcel, the customer then visited that specific Ninja Van warehouse but could not find it.

On top of that, when he brought up the issue to the courier company, he claimed that they only responded two weeks later and it was notably underwhelming, as the reply was, "[Based] on proof of delivery also there's no dent or damage on the box and the packaging seems intact" [sic].

In a comment to SAYS, Tan mentioned that he had to email, call, and conduct a live chat with them before they finally decided to do something. And they only acted on it after he posted about the issue on social media. 

In an update today, 3 July, Tan told SAYS that he has received a refund from Ninja Van this morning and that the incident is under investigation. 

According to the video and post, the courier agent could not provide a valid explanation for the empty package and had advised the customer to make an inquiry via their toll-free line.

In a comment to SAYS, CEO of Ninja Van Malaysia Adzim Halim wrote that their team is in touch with the parcel recipient to resolve the issue. 

"We are also made aware that a handful of parcel recipients had similar experiences. Rest assured that our team will be looking into their cases as well."

"The integrity of our shippers' parcels and their shoppers' experience are of utmost importance to us. We do not tolerate abhorrent behaviours, and we will mete out necessary disciplinary measures once our investigation concludes."

DHL Express Malaysia also replied in the Instagram post, "We hear you. Thank you for raising this issue. We truly understand how disappointed you are and would like to sincerely apologise for any inconvenience this may have caused you. Our team is currently investigating this issue and will communicate directly with the person involved."

"We would like to ensure you that, at DHL, we take the code of conduct seriously and we ensure that all employees adhere to them while fulfilling their daily tasks. We will pay extra attention to this and take all necessary steps to avoid such incidents from happening again in the future."