Lost Your Wallet, IC & Lesen? Here's A Step-By-Step Guide To Replace Your Cards
You can do it all in one day!
By May Vin Ang — 27 Feb 2023, 05:53 PM
So, you're here reading this because you lost your wallet, and with that, probably your identification card (IC), driving licence, bank cards, as well as some hard-earned cash.
We're so sorry to hear that.
However, fret not. It happens to the best of us (this writer included).
1. Freeze your bank cards immediately
If you cannot find your wallet or purse, don't panic. The first thing you should do is to Google your bank's hotline number and inform them of your missing card.
Ask them to freeze your card ASAP to prevent anyone else from using your money.
Alternatively, some bank websites or apps may allow you to block your card without going through customer service. You could try that too.
2. Lodge and obtain a police report at the nearest police station
For proof and documentation purposes, make a clear statement on when and where you lost your wallet to the police.
It is important to remember and detail everything that was in your wallet, such as your Malaysian IC, driving licence, credit cards, types and amount of cash, as well as other valuable things like jewellery.
The police report will be proof of the items you lost to the authorities, so make sure to also photocopy it for other purposes, such as for travel insurance claims if you lost your wallet overseas.
3. Make a new IC at the nearest National Registration Department (JPN) office
With the police report, you can now head to your nearest JPN branch to replace your missing IC.
JPN has penalties for people who lose their IC due to negligence:
– RM100 for the first time
– RM300 for the second time
– RM1,000 for the third and subsequent instances
However, if your wallet and IC were stolen, the penalty is waived, and you would only have to pay the RM10 application fee for a new card.
You can get your new IC within 30 minutes, but do note that only some JPN branches offer this express service. Otherwise, the usual processing time is five days.
4. Make a new driving licence at your nearest Road Transport Department (JPJ) office
With your newly-made IC, you can now move forward to replace your driving licence!
As your licence was lost, you will not have the option to 'renew' your card online or at any Pos Malaysia office. You will have to go to a JPJ office or branch.
People applying for a driving licence may choose to make it for a minimum of one year (RM30) or up to a maximum of five years (RM150). The process of applying for a new driving licence can be done within the hour.
Do note, some branches are going cashless, but will not accept e-wallet payment. So, without a bank card, it may be advisable to bring someone along with you to pay with their debit or credit card.
5. Replace your debit or credit cards
You will need your IC to replace your bank cards. With a police report, the application fee to replace your debit or credit cards may also be waived, so make sure to have that in hand.
For Maybank users, the application fee to make a new debit card is RM12 and can be done at any Maybank branch counter service within the hour.
Also, in this writer's experience, you need not bring separate passport photos (your IC photo will be taken at JPN itself) or any additional document — other than the police report — to replace your IC, driving licence, and bank card.
