Did You Know: You Can Report Potholes & Get Compensation Through This Website And App
If your vehicle is damaged by a pothole, you are legally entitled to file for compensation from the responsible authority.
By Tamara Jayne — 19 Feb 2025, 01:46 PM
Nothing ruins a smooth drive like an unexpected pothole
That sudden jolt can be frustrating — and even worse, it could lead to costly vehicle repairs.
The good news is there's a way for you to alert the authorities about potholes and other road hazards, and get them fixed.
You might even be eligible for compensation if your vehicle gets damaged.
The Works Ministry (KKR) has made it easy for the public to report potholes, damaged roads, faulty traffic lights, broken street lamps, and even landslides
You can do this through the MyJalan KKR mobile app or by visiting the ministry's website.
Alternatively, you can also email the ministry at [email protected].
Using the MyJalan KKR app, you can:
- Select the location of the issue
- Choose the type of road problem
- Provide a brief description
- Upload a photo (optional but helpful)
- Submit your complaint
Once submitted, you'll get a notification via the app and email, and you can track the status of your complaint to see if action has been taken.
According to the Works Ministry, the app provides a clear GPS location and image of the issue, reported The Star.
According to KKR, potholes on federal roads will be temporarily covered within 24 hours after they receive a complete complaint
For non-federal roads, the ministry will forward your complaint to the relevant authorities, such as local councils or highway concessionaires.
Prime Minister Datuk Seri Anwar Ibrahim launched the MYJalan campaign last year, encouraging Malaysians to take shared responsibility for safer roads by reporting issues as soon as they spot them.
The app was introduced as part of the campaign, and is available on the App Store and Google Play Store.
If your vehicle is damaged by a pothole, you are legally entitled to file for compensation from the responsible authority.
Here's what you need to do:
- Gather evidence — Take clear photos of the pothole, your damaged vehicle, and the location.
- Keep receipts — Save repair bills and any related expenses.
- Contact the relevant authority — If the pothole is on a city road, report it to the local council. If it's on a highway, reach out to the expressway operator. If it's on a federal or state road, contact the relevant government agency.
- Submit your claim — Include all the necessary documents and, if needed, a police report.
According to The Star, authorities will assess your claim and, if approved, offer compensation. Here's a full list of the local municipal councils to contact for pothole damage claims.
