CIMB Heightens Security After Loss Of Backup Data. Here's All You Need To Know
CIMB Group Holdings Bhd yesterday said some magnetic tapes containing backup customer data were lost during routine operations
The group revealed that some of these tapes contain customer information of CIMB Bank and its subsidiaries, adding that there has been no evidence so far that any data has been compromised.
"The tape data does not contain any authentication data such as PINs, passwords or credit card CVV numbers," CIMB said as quoted by New Straits Times (NST).
The country's second-biggest lender is currently working with the authorities to help protect its customers
The group added that it still has customer information as the tapes that went missing were back-ups.
"We take our responsibility to our customers very seriously and we are confident the measures we have put in place will maintain the safety of customers transactions," said CIMB Group Holdings Bhd chief executive officer Tengku Datuk Seri Zafrul Tengku Aziz.
He did not reveal when or how the tapes were lost.
CIMB has heightened security measures across all channels in the wake of the incident
Some of these measures include temporarily suspending some services via its call centre such change of address, telephone number and/or email address for banking/credit cards; third party fund transfer or payment for customers without T-Pin; and T-Pin creation or requests.
CIMB also advised customers to be extra vigilant during this period and when in doubt, refer to the company's website, call centres, and branches.
Meanwhile, Sinchew reported that CIMB has been sending out texts to remind customers not to respond to any calls and emails pertaining to personal banking details
CIMB Group Holdings Bhd chief executive officer Tengku Datuk Seri Zafrul Tengku Aziz assured its customers that this is an isolated case and the group will be taking extra precautionary steps to prevent such an incident from occurring again.
Bank Negara Malaysia (BNM) said it is aware of the incident involving the loss of backup tapes in transit by CIMB
The government institution said it has been assured by CIMB that "necessary precautionary measures and mitigation actions have been taken to manage any possible negative impact arising from the loss of the tapes."