"Half Scoop Of Toppings" – Johor Woman Laments Sandwich She Was Served At Subway
"I know inflation is hitting everybody hard, but I also want to get my RM5.50 worth of Toasties enough to fill my stomach on my way home," she said.
By May Vin Ang — 14 Oct 2022, 12:24 PM — Updated about 2 years ago
A social media user recently took to Facebook to lament the suboptimal sandwich that she was served at Subway
The woman from Johor, Shi Min Goh, shared that she had ordered a Mushroom & Cheese Toastie, a regular breakfast item from the popular sandwich chain, at a branch at the Pagoh R&R on the North-South Expressway, but received a pretty pitiful order.
"Bro, Subway Malaysia, don't like that lah bro. I know inflation is hitting everybody hard, but I also want to get my RM5.50 worth of Toasties enough to fill my stomach on my way home," she wrote.
She also shared photos of the order she received, showing the minuscule portion of mushrooms and cheese sitting on the two slices of bread.
The customer also alleged that she heard one of the staff instruct a trainee to only place half a scoop of toppings on her piece of toast
"Letak half scoop je, tak yah banyak sangat (Just put half a scoop, don't need too much)," she heard.
After paying for and receiving her order, and taking photos of the pieces of toast in her car, the woman went back into the store.
"Another staff got me a decent portion (one scoop on each piece of bread), when I requested a change," she said.
However, she still laughed and showed a photo of her final Toastie, saying, "Can you really save cost with 1.5 scoops?" and wondered if the employees were really following standard operating procedure (SOP).
The Facebook post has gone viral, garnering over 700 shares, with netizens empathising and also joking about her sad breakfast
"Hahahahaha. Just pay half then, RM2.75," suggested a Facebook user.
Another said, "This is following the style of oxygen-filled curry puffs."
Meanwhile, someone else showed off their fuller Mushroom & Cheese Toastie that they got at another branch.
"Ordered yesterday from the Subway in Jade Hills, Kajang, and they turned out well. Guess it's just bad service at certain branches," they said.
Subway Malaysia has since responded to the Facebook post and apologised to Goh for the incident
In a comment, they assured her that they are currently looking into the matter and will be rectifying it for future customers.
Meanwhile, Goh told SAYS that Subway has also personally reassured her that they will reinforce their SOP and retrain their staff if required.
"They reassured me that they will continue to train and monitor the quality, as [the Pagoh R&R branch] is a new outlet and had overwhelming traffic on the public holiday," she said.
Subway Malaysia also told SAYS that they take all customers' experiences seriously and have spoken separately to the branch involved, saying, "Our team is working closely with the restaurant to ensure that they comply with our SOPs."
