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Empire Sushi Apologises For Cockroach Found Crawling Around Food In Sunway Pyramid Outlet

The company released a video of them deep cleaning the area.

Cover image via @haziqiera98 (TikTok) & @empiresushi.my (Instagram)

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Empire Sushi has recently issued an apology after a viral video showed a cockroach crawling around food at their Sunway Pyramid outlet

The incident, captured by a customer and shared widely on social media, sparked public concern.

In response, Empire Sushi highlighted their commitment to food safety and announced immediate measures to address the issue. These steps included deep cleaning the premises and reviewing hygiene protocols to prevent future occurrences.

The company posted an apology video on TikTok, showing staff disposing of all the sushi and thoroughly sanitising the area. A pest control inspection and treatment were also conducted after the incident.

Watch the video here:

@empiresushi.my

Empire Sushi Sunway Pyramid Dear Valued Customers, We would like to sincerely apologize for the recent incident that took place at our Sunway Pyramid location. The well-being and safety of our customers is our top priority. In response, we have immediately closed our store today for a thorough deep cleaning and specialized pest control treatment to ensure the highest standards of hygiene and safety. We are fully committed to resolving this issue, taking more additional measures to prevent any such incident in the future. Your trust is incredibly important to us, and we promise to work tirelessly to ensure that your next visit is worry-free. Thank you for your understanding and continuously support. Sincerely, The Empire Sushi Team

original sound - Empire Sushi - Empire Sushi

The incident was brought to light when someone spotted a small cockroach crawling inside the sushi display

TikTok user @haziqiera98 shared the video on Wednesday, 6 November. Shortly after, Empire Sushi released their apology.

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