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If you have been holding off on making ClassPass bookings over the past few days due to payment issues between the booking platform and local fitness studios, it appears that you can now safely resume using the service
Several local pilates and muay thai studios have released statements over the past few days confirming that they have received payments from the US-based fitness booking platform, following concerns over reconciliation issues.
SAYS previously reported that many local fitness studios did not receive payments from ClassPass for the month of August.
Several studios said the delayed payments had affected their financial viability, adding that having the money withheld was particularly difficult for independent boutique studios.
Following a wave of similar statements from local studios, ClassPass Malaysia addressed the issue in an Instagram post yesterday, 22 September, stating that it was working with its payment provider to resolve the matter.
An email shared by several studio owners shows a ClassPass representative saying that studios could expect to receive their payments beginning yesterday, 22 September
"We understand how important timely payments are to your business and appreciate your patience as we work to resolve this matter.
"We have escalated this issue with our payment provider and its banking partner. They are urgently reviewing all payments from the affected period to identify the full scope of the issue and have begun releasing payments identified as affected," read the email.
As a gesture of goodwill, ClassPass said it would expedite September payouts by processing them twice a month instead of its usual monthly cycle.
Luma Flow Studio, LIF Studio, and Joyi TCM are among the studios that have confirmed their payment issues have been resolved and have resumed accepting ClassPass bookings.
