Singapore Airlines Offers USD10,000 Compensation To Passengers Injured On Turbulent Flight
For passengers who sustained more serious injuries, the airline said it will provide a compensation offer to meet each individual's specific circumstances.
By May Vin Ang — 11 Jun 2024, 03:33 PM
Singapore Airlines has sent compensation offers to passengers on board flight SQ321, which encountered severe turbulence last month, resulting in dozens of injuries and one death
In a statement today, 11 June, the airline said it will be offering USD10,000 (RM47,000) to passengers who sustained minor injuries from the incident.
For passengers who sustained more serious injuries, the airline said it will provide a compensation offer to meet each individual's specific circumstances. However, it will offer an advance payment of USD25,000 (RM118,000) to address their immediate needs.
The interior of Singapore Airline flight SQ321 after its emergency landing at Bangkok's Suvarnabhumi International Airport.
Image via Reuters/CNAIn addition to the compensation, Singapore Airlines said it will also provide a full refund of the airfare to all passengers who travelled on SQ321, including those who did not suffer any injuries
All passengers will also receive delay compensation in accordance with the relevant European Union or United Kingdom regulations.
The airline added, "We provided all passengers with SGD1,000 (RM3,490) each to meet their immediate expenses upon departure from Bangkok. Singapore Airlines has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested."
A general view of the Samitivej Hospital, where injured passengers from Singapore Airlines flight SQ321 were transferred.
Image via Athit Perawongmetha/ReutersSingapore Airlines stated that all affected passengers should have received their offers of compensation via email, along with the information on how they may proceed with their claims
In its latest update on 4 June, more than two weeks after the flight on 20 May, the airline said 20 passengers were still receiving medical care in hospitals in Bangkok.
The flight, carrying 211 passengers and 18 crew members, was travelling from London to Singapore when it encountered sudden extreme turbulence over the Irrawaddy Basin, approximately 10 hours into the 13-hour flight.
Passengers and crew who were not wearing seatbelts were injured by hitting the overhead cabins. A 73-year-old British man died in the incident.
