SJ Florist Mocks Customer For Requesting Just 1 More Photo Of His Order Of Flowers
The florist called the customer "special" and "childish" for his request.
By Sadho Ram — 07 Mar 2023, 02:53 PM — Updated over 1 year ago
Recently, a man placed an order for acrylic flowers from a florist in Subang Jaya, Selangor. However, he's now baffled at how his request for a close-up shot of the order made the florist mock him rudely.
According to screenshots of a WhatsApp conversation between the florist and the customer, the man had placed an order for an acrylic ball that comes with preserved flowers and a customised card.
The screenshots have been shared with SAYS from the customer's side.
Following his order, he asked for a photo to see the final product, which the florist complied with. Things quickly went south when he asked for another photo — a close-up shot.
The florist refused to send another photo, saying that it was against their policy.
"One photo per customer," the florist replied when the man enquired why could they not show another photo while emphasising that all he wanted was to make sure the gold rose looked nice.
No amount of convincing by the customer that he could not clearly see the rose inside the photo was enough to make the florist budge while contesting that they can see.
The florist's name and numbers have been blurred by SAYS to protect the identities of those involved.
Image via Provided to SAYSThe florist told the customer that he has poor understanding as they never promised him "two or three or four or five or 1,000" photos
The conversation between the two goes on with the customer trying to understand the reason the florist cannot provide another photo for a product, which he has paid for.
According to the florist, they have thousands of customers, and it's one photo per customer.
The florist also told the man that just because he was a customer, it did not mean that the seller must comply with anything he asks for. When he told the florist that sellers usually provide photos of their products when they are requested by their customers, the florist mocked the customer, saying he should then buy "from those online website sellers" and "see what you get", while using multiple laugh-cry emojis.
The florist added that their business is not to sell photos, "We sell the product, and we deliver the product. The photo is just complimentary," and went on to mock the customer, saying, "Guess you don't understand that at all."
When the customer asked how hard it was to show another photo, the florist mockingly asked if the man did not know how to zoom
Frustrated, the man gave up and told the florist he did not want to argue.
However, the florist again demanded that the man show them proof of when they ever promised him that they would share more than one photo. The customer then said that he never claimed that the florist had promised, and added that he was simply asking for a favour as a paying customer.
The man then called the florist "damn weird", to which, the florist fired back, saying, they "pity the girl", also implying an insult towards the man's girlfriend.
The florist asked the man about how he's treated when he orders via online sellers, to which he replied that he has never done so, and that all the sellers he has dealt with are kind enough to respect their buyers
However, the florist claimed that their behaviour was not about respect, but part of their policy as they have to be fair to all their customers, "We give the same treatment [to all our customers], all one photo."
The florist continued that it's the customer who has to respect the florist and not the other way around.
When the customer, again, told the florist not to argue, the florist told him that he was weird for not understanding what being fair meant. The florist added that the customer thinks he is "special" and "better than other customers", which is why he thinks he "deserves more". The customer relents, saying he never said anything about him deserving more. The florist then calls him "special", again.
When asking about a delivery estimate, the florist reminded the man that they have already told him before that they could not give an estimate, but that he will be notified when the delivery rider is nearby
When the florist asked why they must answer everything twice, the man confessed that he had deleted the previous messages. This prompted the florist to retort that the customer must often forget things, and must have everything repeated to him.
Annoyed at being mocked, the man lost his calm and asked the florist why were they being so rude. He also suggested that if they had a problem with him, they should meet in person.
The florist replied, "We strictly avoid 'special' people."
The florist then lashed out at the customer saying he was not respectful at all.
The florist went on to tell the customer that he should get a full medical check-up as he was the one who didn't know what being fair means
The florist also claimed that the man was being rude for mockingly saying that they have the "best service" and that if he cannot be nice to people, he should expect the same from others.
They went on to call him "childish" and "like kindergarten kid la", while asking where he went to school and who taught him all this nonsense. The florist then concluded that this all makes him "special".
At this point, the man had stopped replying, but the florist, once again, added that they "pity the girl".
If you've read to this point and are wondering if the florist shared a close-up shot of the gold rose...
The customer told SAYS that after all that, they still didn't.
Fortunately, the story has a happy ending, of some sort.
The florist did deliver the acrylic ball the man had ordered.
